- Perform all tasks of a AV Operations Technician
- ∙ Able to properly place microphones on clients and provide instruction on their proper use and placement
- ∙ Able to control source levels on mixing console to setup for meeting and adjust levels during meeting
- ∙ Able to set up system for basic presentation sources with Crestron system
- ∙ Able to set up audio and zoom calls with Crestron system
- ∙ Able to pair wireless microphones and confirm that the frequencies are correct
- ∙ Understands the main components of AV system
- o Mixers, switchers, routers, KVM, displays, microphones, receivers, etc.
General and Technical Skills:
- Able to clearly communicate any issues encountered to production team
- Set up and configure portable systems, including microphones, wireless microphones, digital mixing consoles, amplifiers, and various loudspeakers
- Use digital mixing consoles
- Use and monitor wireless microphone channels
- Use Crestron system
- Set up events without control system
- Understand system signal flow
- General
- ∙ Be able to clearly, concisely, and completely document system issues
- ∙ Be able to translate Technical Directors instructions to system commands
- ∙ Be able to react and troubleshoot issues under pressure and in a timely fashion
- ∙ Be able to determine when a contingency plan should be deployed vs. continuing troubleshooting
- 100% fix, troubleshoot, or just power down for event
- ∙ Be able to run an event while managing an assistant operator
- ∙ Properly test microphones and conference far ends as they will be used in the event, and echo is introduced during event
- ∙ Properly ring out room. Using high/low pass filters instead of notch filters
- Able to operate production switchers
- Ability to set up events without control system
- Understand system signal flow
- Able to set up and troubleshoot Zoom Calls
- Understanding of lighting
- Able to set up PTZ Cameras
- Able to use various presentation software
- Control various video processors
Requirements
- ∙ Minimum of 3 years' experience servicing and/or installing systems in a client facing capacity with prior corporate support services experience w/strong problem-solving and troubleshooting skills.
- ∙ Must have clear and effective written and verbal English communication skills, as well as organizational and interpersonal abilities.
- ∙ Must always look/present well and communicate clearly and effectively to management and clients. Always presents a positive image of self and company.
- ∙ Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations, maintaining a high level of customer satisfaction to encourage repeat and referral business.
- ∙ Detail-oriented w/strong problem-solving and troubleshooting skills with the ability to think outside the box to solve complicated issues that may arise. Uses different tactics for resolving conflicts/issues prior to escalation; follow approved escalation procedures when appropriate.
- ∙ Network troubleshooting experience. Knowledge of commercial IT networks for LAN or WAN. Experience with VoIP networking products and PBXs such as Nortel, Avaya, Cisco, NEC, Shoretel, Mitel, etc. are a PLUS.
- ∙ Working knowledge of XP, Win7, W10, MS Office Suite, Mac OS, Networking protocols.
- ∙ Must have flexible schedule as overtime may be needed. Support hours range from 8am to 10pm, Mon to Friday; occasionally provide weekend support coverage. We support our clients 24/7/365 so this individual will be part of a team that rotates shifts for full coverage.
Certifications:
- ∙ Audio Video conferencing or control equipment manufacturer certifications are a PLUS: (Crestron DM, AMX, Extron, Biamp, Polycom SoundStucture, etc.) CTS (Certified Technology Specialist) certification is a PLUS. Professional IT certifications: A+, Network+, CCNA, SSCA SIP certification, Microsoft Certifications are a PLUS.
Skills Required
Network Troubleshooting, Mac Os, Presentation Software, wireless microphones , Ms Office Suite