AV Ops technician

1. Perform all tasks of a AV Operations Technician
2. ∙ Able to properly place microphones on clients and provide instruction on their proper use and placement
3. ∙ Able to control source levels on mixing console to setup for meeting and adjust levels during meeting
4. ∙ Able to set up system for basic presentation sources with Crestron system
5. ∙ Able to set up audio and zoom calls with Crestron system
6. ∙ Able to pair wireless microphones and confirm that the frequencies are correct
7. ∙ Understands the main components of AV system
8. o Mixers, switchers, routers, KVM, displays, microphones, receivers, etc.

General and Technical Skills:

1. Able to clearly communicate any issues encountered to production team
2. Set up and configure portable systems, including microphones, wireless microphones, digital mixing consoles, amplifiers, and various loudspeakers

1. Use digital mixing consoles

1. Use and monitor wireless microphone channels

1. Use Crestron system

1. Set up events without control system

1. Understand system signal flow

1. General

1. ∙ Be able to clearly, concisely, and completely document system issues

1. ∙ Be able to translate Technical Directors instructions to system commands

1. ∙ Be able to react and troubleshoot issues under pressure and in a timely fashion

1. ∙ Be able to determine when a contingency plan should be deployed vs. continuing troubleshooting

1. 100% fix, troubleshoot, or just power down for event

1. ∙ Be able to run an event while managing an assistant operator

1. ∙ Properly test microphones and conference far ends as they will be used in the event, and echo is introduced during event

1. ∙ Properly ring out room. Using high/low pass filters instead of notch filters

1. Able to operate production switchers

1. Ability to set up events without control system

1. Understand system signal flow

1. Able to set up and troubleshoot Zoom Calls

1. Understanding of lighting

1. Able to set up PTZ Cameras

1. Able to use various presentation software

1. Control various video processors

Requirements

1. ∙ Minimum of 3 years' experience servicing and/or installing systems in a client facing capacity with prior corporate support services experience w/strong problem-solving and troubleshooting skills.

1. ∙ Must have clear and effective written and verbal English communication skills, as well as organizational and interpersonal abilities.

1. ∙ Must always look/present well and communicate clearly and effectively to management and clients. Always presents a positive image of self and company.

1. ∙ Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations, maintaining a high level of customer satisfaction to encourage repeat and referral business.

1. ∙ Detail-oriented w/strong problem-solving and troubleshooting skills with the ability to think outside the box to solve complicated issues that may arise. Uses different tactics for resolving conflicts/issues prior to escalation; follow approved escalation procedures when appropriate.

1. ∙ Network troubleshooting experience. Knowledge of commercial IT networks for LAN or WAN. Experience with VoIP networking products and PBXs such as Nortel, Avaya, Cisco, NEC, Shoretel, Mitel, etc. are a PLUS.

1. ∙ Working knowledge of XP, Win7, W10, MS Office Suite, Mac OS, Networking protocols.

1. ∙ Must have flexible schedule as overtime may be needed. Support hours range from 8am to 10pm, Mon to Friday; occasionally provide weekend support coverage. We support our clients 24/7/365 so this individual will be part of a team that rotates shifts for full coverage.

Certifications:

1. ∙ Audio Video conferencing or control equipment manufacturer certifications are a PLUS: (Crestron DM, AMX, Extron, Biamp, Polycom SoundStucture, etc.) CTS (Certified Technology Specialist) certification is a PLUS. Professional IT certifications: A+, Network+, CCNA, SSCA SIP certification, Microsoft Certifications are a PLUS.

Skills Required
Network Troubleshooting, Mac Os, Presentation Software, wireless microphones , Ms Office Suite