Client Account Manager - Design / Development Agency

Job Profile :

The Client Account Manager must have IT Product / Service Division Experience and will be responsible for overseeing the client accounts in a growing agency environment.

Duties include :

• Be the primary point of contact for E2M clients.
• Work with clients to ensure they are finding value in our services.
• Ensure exceptional customer experience.
• Be a customer advocate while capturing customer feedback and reporting requests to Project Management and Development team.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Maintain a revenue base by managing account retention and renewal.
• Overseeing the client's account from a delivery perspective.
• Providing strategic guidance to build relationships.
• Being a liaison between client and technical project managers, Account Managers.
• Flexible time management.
• Coordinating with internal resources to ensure all objectives are achieved on time and on budget.
• Bringing creative solutions to operational challenges.
• Work cross-functionally with the larger to create a cohesive experience throughout a customer's lifecycle.

Requirements :

Essential Functions :

ref : iimjobs.com)