Key Responsibilities :
1. Claims Processing and Resolution :
- Oversee end-to-end claims validation, approval, and settlement processes.
- Ensure claims related to stock returns, pricing errors, incentives, and disputes are
addressed efficiently.
Implement strong reconciliation mechanisms to minimize financial losses anddiscrepancies.
Drive automation in claims processing using ERP (SAP, Oracle, Tally, etc.).2. Stakeholder Coordination and Dispute Management :
Collaborate with sales, supply chain, finance, and legal teams to ensure smoothclaim resolution.
Address high-value disputes and critical escalations from distributors, hospitals, andtrade partners.
Work closely with vendors and internal audit teams to improve claim validationaccuracy.
3. Reporting and Process Optimization :
Monitor claims trends, aging analysis, and settlement TATs to identify processgaps.
Develop and present MIS reports on claims exposure, financial impact, andoutstanding liabilities.
Implement cost-saving measures and improve working capital efficiency througheffective claim handling.
Key Skills and Competencies :
Expertise in Pharma Claims and Commercial Finance (Sales Returns, Trade Discounts,Expiry & Damage Claims)Strong Analytical and Problem-Solving Skills for resolving disputes and optimizingclaims processesProficiency in ERP and Finance Systems (SAP, Tally, Oracle, or similar)Understanding of GST, TDS, and Pharma Regulatory RequirementsLeadership and Stakeholder Management to coordinate across multiple teamsProcess Automation and Data-Driven Decision MakingVery Good Excel SkillsSkills Required
Tds, Pharma, Gst, Regulatory Requirements, Data Driven