Technical Support Engineer (Trading Platforms)

Organization Overview :

CenturyIQ Solutions India Private Limited, based in Mumbai, serves as the dedicated captive unit of Century Financial, UAE. Its primary objective is to manage and execute outsourced responsibilities delegated by Century Financial, setting itself apart through an unwavering commitment to knowledge process services that transcend conventional data-driven and technology-centric transformations.

Role Overview :

We are seeking a detail-oriented and technically proficient Application Support Executive to join our team. In this role, you will provide frontline support for trading platforms, ensuring high availability and optimal performance of trading systems used by the front-office, middle-office, and back-office teams. You will play a critical role in resolving incidents, managing system performance, and collaborating with development and infrastructure teams.

Job Description :

• Monitor, support, and troubleshoot trading platforms and related applications in real-time.
• Provide 1st and 2nd level support to traders and operations teams, ensuring minimal disruption to trading activity.
• Investigate and resolve system and application issues, including order routing, trade capture, and market connectivity.
• Act as a liaison between internal users and development teams for bug fixes and feature enhancements.
• Coordinate and perform application deployments, patching, and version upgrades in test and production environments.
• Maintain and update system documentation, procedures, and incident logs.
• Participate in incident management, root cause analysis, and continuous improvement initiatives.
• Ensure adherence to regulatory and compliance requirements in system operations.
• Provide support during market hours and participate in an on-call support rotation, including weekends or holidays if required.

Requirements :

Preferred Qualifications :

Work Environment :