Customer Relationship Management ManagerLimelight Lab Grown Diamonds • tirunelveli, India
No longer accepting applications
Customer Relationship Management Manager
Limelight Lab Grown Diamonds • tirunelveli, India
22 hours ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • tirunelveli, India
Related jobs
Fashion Interview Associate
GREYFITE • tirunelveli, tamil nadu, in
Greyfite is luxury-inspired D2C clothing brand.Indian men from dressing like boys.We craft classy, detail-driven polos and tees designed for men who want to level up their style and look like matur...Show more
Last updated: 9 hours ago • Promoted • New!
Talent Acquisition Specialist
The Reliable Jobs • tirunelveli, tamil nadu, in
The Reliable Jobs is a fast-growing firm specializing in Web3, Blockchain, and Crypto industries.Our team thrives on connecting the right talent with innovative companies shaping the future.We are ...Show more
Last updated: 30+ days ago • Promoted
Relationship Manager
Insurance Dekho • Tirunelveli, Tamil Nadu, IN
We are seeking a dedicated Relationship Manager to join our dynamic team in Tirunelveli.This role is ideal for professionals with expertise in motor insurance products and a passion for customer re...Show more
Last updated: 30+ days ago
Influencer Marketing Manager – Cosmetics, Food & Wellness Brand
IFC Ventures • tirunelveli, tamil nadu, in
Industry : Cosmetics, Beauty, Food & Lifestyle.We are seeking a sharp, creative, and relationship-driven Influencer Marketing Manager to lead, coordinate, and execute influencer-led campaigns across...Show more
Last updated: 28 days ago • Promoted
Beauty Advisor
Shoppers Stop • tirunelveli, tamil nadu, in
Beauty Advisor, Fragrance Specialist, Makeup Artist, Skincare Consultant & Stylist.Assistant Store Manager / Counter Manager / Store Manager.
IPT / AUS / Conversion target set by the Manager.Helps Manager i...Show more
Last updated: 19 days ago • Promoted
Bid Manager
Urvashi Computers • tirunelveli, tamil nadu, in
Urvashi Computers, with over three decades of expertise, is a leading solution provider and system integrator specializing in biometric and surveillance solutions.
We offer comprehensive and tailore...Show more
Last updated: 9 hours ago • Promoted • New!
Freelance Recruiter
SnapFind - Hire in one snap • tirunelveli, tamil nadu, in
Calling All to become Freelancers ! Earn Big with SnapFind!.India’s most trusted recruitment platform with 15,000+ active freelance recruiters, earning massive hiring commissions! Now, you can star...Show more
Last updated: 30+ days ago • Promoted
Senior Reels Creator
Better Marketing • tirunelveli, tamil nadu, in
Better Marketing helps US-based service businesses grow by generating leads and building authority online.Our primary content channels are email newsletters, short-form videos, and SEO-friendly blo...Show more
Last updated: 9 hours ago • Promoted • New!
Sr. Business Development Manager - Talent Acquisition
Recfront • tirunelveli, tamil nadu, in
Recfront Talent Advisory helps high growth companies build strong teams across the US, UAE, India and Canada.We specialize in recruitment for technology, consulting and emerging industries, support...Show more
Last updated: 1 hour ago • Promoted • New!
Integration Analyst - ITX
Quadrant IT Services • tirunelveli, tamil nadu, in
Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show more
Last updated: 20 days ago • Promoted
Relationship Manager
PurpleFinch • tirunelveli, tamil nadu, in
PurpleFinch is a renowned financial services firm dedicated to helping individuals and businesses achieve their financial aspirations.
We specialize in providing tailored financial solutions, includ...Show more
Last updated: 9 hours ago • Promoted • New!
Real Estate Sales
DMG - DEAL MIL GAYA • tirunelveli, tamil nadu, in
Job Title : Real Estate Salesperson (Sales Manager).Location : Thane to Ghatkopar, Mumbai.Experience : 3+ years (individual sales).
Salary : ₹4 – ₹7 LPA + Incentives.We are hiring motivated Sales Manag...Show more
Last updated: 9 hours ago • Promoted • New!
City Head - Sales
DreamWealth Realty LLP • tirunelveli, tamil nadu, in
DreamWealth Realty LLP is a globally trusted real estate consulting firm known for delivering tailored solutions to meet complex client needs.
With a focus on providing exceptional service, DreamWea...Show more
Last updated: 9 hours ago • Promoted • New!
Human Resources Generalist
TRANSCON - TISPL • tirunelveli, tamil nadu, in
We are looking for an enthusiastic and organised HR Generalist to manage day-to-day HR operations, policies, and employee relations.
The ideal candidate will play a vital role in supporting recruitm...Show more
Last updated: 9 hours ago • Promoted • New!
Power Apps Developer
TEKsystems Global Services in India • tirunelveli, tamil nadu, in
We are seeking a skilled Power Platform Developer to design and develop solutions using Microsoft Power Platform, including Power Apps and Power Automate.
The ideal candidate will have strong experi...Show more
Last updated: 19 days ago • Promoted
Senior Media Planner
Prachar Communications Pvt. Ltd. • Tirunelveli, Tamil Nadu, India
We’re hiring Prachar Communications Pvt.If you are ready to accelerate your career in digital media strategy, let’s connect! Senior Media Planner Prachar is a leading advertising agency specializi...Show more
Last updated: 22 hours ago • Promoted • New!
Campus Ambassador
rationalGO AI • tirunelveli, tamil nadu, in
Job Description – Campus Ambassador (rationalGO).Any college / university across India.Part-time (Flexible alongside academics).
GO is an AI-driven platform focused on simplifying decision-making and ...Show more
Last updated: 9 hours ago • Promoted • New!
People Experience & Organizational Catalyst
Gnothi Seauton • tirunelveli, tamil nadu, in
Gnothi Seauton is a multi-disciplinary, independently-owned integrated communications lab.We are a young and growing agency, headquartered in Delhi, with team members working across Delhi, Mumbai, ...Show more
Last updated: 9 hours ago • Promoted • New!