ServiceNow SME [T500-20159]

About Us :

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited :

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

Position details : ServiceNow Engineer

Location : MUFG Bank, BCIT Campus, Bangalore

Shift Timing : 2-11 PM IST( EMEA Shift, Need to be flexible)

2-3 days WFO in a week on hybrid mode

Main Purpose of the Role :

The ServiceNow Engineer will provide technical expertise, development, and support for the ServiceNow platform within MUFG’s Cyber Security Engineering team. The role is responsible for delivering robust and scalable ServiceNow solutions to support cyber security processes, with a particular focus on the SecOps Vulnerability Response (VR) module, integrations with other enterprise tools, and automation of key workflows. Acting as the subject matter expert, the role will ensure ServiceNow is effectively leveraged to improve efficiency, enhance compliance, and enable risk-informed decision making across EMEA operations.

The engineer will act as a trusted technical contact across the Cyber Security teams, often leading improvements into complex issues, supporting change deployments, and ensuring documentation and support materials are accurate and up to date. The role suits someone who enjoys solving problems, is comfortable with collaboration, and is ready to tackle varied challenges across the estate.

Key Responsibilities :

• You will act as the primary developer and technical SME for ServiceNow within the Cyber Security Engineering team, ensuring the platform is optimised to support vulnerability management, SecOps VR, and wider cyber security processes.
• Core Responsibilities :
• Develop, configure, and maintain ServiceNow modules, applications, and workflows.
• Provide platform-level support for ServiceNow issues, enhancements, and integrations.
• Implement integrations between ServiceNow and other security / IT platforms (e.g., Qualys, CMDB, SIEM, PAM, cloud-native tools).
• Support and enhance the SecOps Vulnerability Response (VR) module, including dashboards, automated assignment rules, and exception workflows.
• Collaborate with cyber security teams to automate workflows for vulnerability remediation, policy compliance, and reporting.
• Maintain alignment with secure-by-design principles, audit requirements, and governance standards.
• Perform ServiceNow platform upgrades, patching, and health checks.
• Write and maintain accurate technical documentation, development standards, and runbooks.
• Deliver custom dashboards, reports, and automation scripts to reduce manual workload.
• Participate in internal and external audit activities by gathering evidence and demonstrating platform functionality.

Risk Identification and Mitigation :

Process Optimisation :

Audit and Governance Support :

General :

Key Deliverables :

Skills and Experience :

Education and Experience :

Knowledge and Skills :

Certifications :

Desirable :