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Barista

Barista

ConfidentialPatiala, Cochin / Kochi / Ernakulam, Ludhiana
30+ days ago
Job description
  • Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Develops enthusiastically satisfied customers all of the time.
  • Welcomes and connects with every customer.
  • Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
  • Responds to customer needs and says thank you to every customer.
  • Demonstrates the 'Just Say Yes' behaviour by taking care of customer needs.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor / store manager.
  • Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
  • Protects employees and customers by providing a safe and clean store environment.
  • Follows store policy and procedures for operational flow at each station.

    • Skills Required

    Training, Sales Support, Teamwork, Customer Service

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    Barista • Patiala, Cochin / Kochi / Ernakulam, Ludhiana

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