Position Title : Network Engineer, Tier 2
Location : India
Job Profile : Network Technician ST-2
Department : NOC Teams
About GTT :
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit .
Role Summary :
The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT’s Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position.
Job Scope / Supervision :
The successful candidate should be comfortable working within an expanded and very fast-paced team environment.
Duties and Responsibilities :
- Assisting in customer test & turn-up (DWDM / ADM / Ethernet)
- Customer circuit troubleshooting with the aid of industry-standard test equipment.
- Liaising with all GTT NOC Engineers and Network Operations departments in other countries
- Report writing and creating / maintaining inventories.
- Assisting in the management of a Planned Preventative Maintenance program and schedules
- Network installations / troubleshooting.
- Non-routine duties will be allocated as deemed necessary.
- Training other members of staff when applicable.
- Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment.
- Periodically inspect the equipment, locate, and correct problems before breakdowns occur.
- Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable.
- When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers.
- Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works.
- Aim to constantly reduce operational running costs.
- Review / authorize and manage MOPS (method of procedures) RA’s (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works.
- Provide hands-on and technical assistance during an emergency.
Required Experience / Qualifications :
Experience in optical networks and technical facilities required.Minimum of 2 years of experience in an operational environment in a medium to large-scale carrier / ISP would be a definite advantage.Experience in a role with hands-on complex technical problem solving as a daily occurrence.Degree in Engineering related field – preferably Telecoms / Datacomms modules covered.Experience with hands-on installs of power and telecoms equipmentStrong Fiber management principlesExperience with test equipment – OSA / OTDR / BERT / RFC 2544 test setsExperience with troubleshooting BGP, MPLS, VPLS, DSL, PPP, IP Routing and Switching technologies.A solid understanding of SONET / SDH principles is required.Experience with SDWAN, Fortinet, Aruba, and Silver Peak.Ethernet & TCP / IP & OSI experience is a distinct advantage.Optical network installation and troubleshooting skills will be an advantage.Responsibility for H&S practicesManagement & control of contractorsKnowledge of network monitoring and other administrative toolsKnowledge of networking technologies and protocols.Strong PC skills utilizing MS Office and industry-standard software.Flexibility to assist in the 24 / 7 / 365 Network Operations Team.Strong knowledge of industry technologies / contacts and lead timesUnderstanding of working in Data Centres and Comms Rooms / Exchanges.Competency in handling AC / DC powerAbility to work independently and as part of a team.Self-motivatedExcellent written and communication skillsCreative problem-solving abilitiesHours / Travel / Shift
Mainly US business hour shifts, rotational.
Core Competencies
Accuracy and Attention to Detail : Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Managing Multiple Priorities : Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Problem Solving : Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations.Root Cause Analysis : Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences.IP Technologies and Protocols : Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services.IP-based Services : Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP / IP-based networks and associated services.Troubleshooting Network Problems : Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems.Universal Competencies
Continuous Improvement : Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented.Customer First (Customer Facing) : Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level.Operational Excellence : Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.