System Engineer L1

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

To provide Level 1 technical support and maintenance for campus IT infrastructure, ensuring smooth operation of hardware, software, and network systems. The role focuses on installing and configuring laptops, desktops, operating systems, and Microsoft products, troubleshooting issues, maintaining security standards, and delivering end-user training. Additionally, the position involves monitoring system performance, resolving user tickets within SLA, supporting meeting room setups, managing IT assets, and liaising with vendors for infrastructure issues. The role also requires familiarity with Gen AI tools (e.g., Copilot, GPT, Gemini) and adherence to IT security policies.

Key accountabilities

• Hardware & Software Support
• Install, configure, and troubleshoot desktops, laptops, printers, and scanners.
• Manage installation and configuration of Windows / Linux operating systems and Microsoft 365.
• Network & Server Management
• Basic troubleshooting of LAN / WAN networks.
• Manage DHCP, DNS, and Active Directory.
• Support Linux-based servers.
• End-User Support
• Provide L1 / L2 support for technical issues via floor, remote, and call support.
• Train end-users on hardware and software products.
• Meeting Room & Device Setup
• Configure and support iPads, iPhones, and video conferencing equipment.
• Ensure smooth functioning of meeting rooms.
• Asset & Security Management
• Maintain accurate IT asset inventory.
• Follow IT security policies and ensure compliance.
• Vendor Coordination
• Liaise with vendors for IT infrastructure issues and maintenance.
• Proactive Monitoring & Maintenance
• Execute periodic hardware maintenance.
• Monitor system performance and implement proactive solutions.
• Documentation
• Keep all technical documents updated and stored in the repository.
• AI Tool Familiarity
• Utilize at least one Gen AI tool (e.g., Copilot, GPT, Gemini) for operational efficiency.

Required Experience

Skills Required

vendor coordination , Active Directory Management, It Asset Management, Hardware Troubleshooting