Guest Experience Manager
ConfidentialRepublic Of India, IN1 day ago
Job descriptionPlan a system for recording events and highlighting operational issues to the Team Lead. Plan protocol arrangements for VVIPs / VIPs. Plan, coordinate, and execute planned / unplanned events / facilitation with internal & external agencies. Execute processes to manage operational continuity at KIAB. Ensure operational activities in lounges & VIP Terminal are recorded and maintained for future requirements. Frame, review, and update SOPs and guidelines for Guest Relations operations. Plan, execute, and review agreed processes. Plan and execute processes for contingency management. Identify process flaws and amend guidelines accordingly. Ensure upkeep of infrastructure and consumables to meet VVIP standards. Maintain coordination with Govt. Agencies, Concessioners, State Protocol Dept., MEA, Govt. of India, major industries, and industry bodies. Coordinate with high officials of State and Central Government. Maintain coordination with High Commissions / Trade Commissions in Bengaluru. Represent in advance protocol coordination with BCAS, MOCA, MEA, MOD, and MHA for VVIP movements. Assist Senior Management in enhancing operational performance. Provide adequate resources to the Team as per guidelines. Coordinate with Admin for team-related activities. Coordinate contractual / procurement requirements with Operation Support by providing required information. Manage team 24 / 7 with manpower allocation and shift roster. Identify and execute Training Needs Analysis for the GR team. Manage leave and roster in line with organizational policy and departmental metrics. Conduct regular interactions with team members, consolidate feedback, and initiate corrective action / escalation. Utilize organizational programs like R&R to motivate and recognize team performance. Complete performance appraisals, goal setting, and HR-related activities on time. Initiate resource replacement in case of resignations. Handle recruitment, induction, training, retention, and counseling as per operational requirements. Plan cultural / social team events with Operations Support. Ensure Business Continuity Plan (BCP) preparedness in case of incidents. Train team for handling emergency situations in lounges.
Management of Day-to-day operations & to consistently provide expeditious, caring and friendly environment to VVIPs / VIPs / CIPs through Passenger Terminal Building in T1 & T2 and VIP Terminal at KIAB.
Accountabilities & Major Activities
Review of Operations of Previous Day
- Review records / logs / reports / mails of previous day operations.
- Identify deviations and initiate corrective action.
- Instruct the team on the next course of action.
- Liaise with concerned departments for corrective action.
- Prioritize and address escalated issues from Customers / Stakeholders / Team Members.
- Communicate action plan regarding complaints to Customers / Stakeholders / Team Members and HOD.
- Follow up on unresolved issues with relevant stakeholders / HOD regarding GR Operations or Infrastructure.
Plan Operations for Short-Term Operational Planning
Prepare SOP / Manual
Admin Function Supporting Real-Time Operations
Team Environment Management
Create a job alert for this search
Guest Experience Manager • Republic Of India, IN
Related jobs
- Promoted
Customer Experience Manager
ZARARepublic Of India, IN Being a CEM, the roles and responsibilities are : .To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct ...Show moreLast updated: 20 days ago
- Promoted
Immersive Experience Manager
RPG FoundationRepublic Of India, IN Role Overview : We are seeking a passionate, grounded, and exceptionally organized individual to support the design and delivery of immersive experiences—from intimate walks to large-scale public ev...Show moreLast updated: 1 day ago
- Promoted
Dining Experience Manager
Mitti - Organic. Fresh. Desi.Indore, Republic Of India, IN Mitti is an Organic Indian Bistro committed to promoting a healthy and conscious lifestyle.With a menu centered around Indian vegetarian cuisine, the restaurant offers gluten-free, vegan, and all-n...Show moreLast updated: 1 day ago
- Promoted
Senior Manager, Centralized Reservations
Yonder Talent IndiaRepublic Of India, IN We are seeking an experienced and strategic.This leader will oversee all aspects of reservation operations, from driving service excellence to operational efficiency and revenue performance.The ide...Show moreLast updated: 1 day ago
- Promoted
Luxury Retail Experience Lead
Aditya Birla Fashion and Retail Ltd.Republic Of India, IN The Experiential Marketing Manager will be the key architect behind the in-store experience and Global Brand Partnerships.
The core of this role encompasses building, maintaining and driving the Gal...Show moreLast updated: 30+ days ago
- Promoted
Client Experience Manager
Aliens TattooRepublic Of India, IN Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M.With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tatt...Show moreLast updated: 1 day ago
- Promoted
Customer Experience Specialist
Poshanagpur, maharashtra, in Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously.Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably...Show moreLast updated: 30+ days ago
- Promoted
Guest Experience Director
The HostellerRepublic Of India, IN General manger / Assistant general manager.A general manager / assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively.He / she shall be e...Show moreLast updated: 30+ days ago
- Promoted
Manager - Guest Relations
ConfidentialRepublic Of India, IN Management of Day-to-day operations & to consistently provide expeditious, caring and friendly environment to VVIPs / VIPs / CIPs through Passenger Terminal Building in T1 & T2 and VIP Terminal at KIAB...Show moreLast updated: 1 day ago
- Promoted
- New!
Sr. Manager of Reservations
Yonder Talent Indianagpur, India We are seeking an experienced and strategic.This leader will oversee all aspects of reservation operations, from driving service excellence to operational efficiency and revenue performance.The ide...Show moreLast updated: 18 hours ago
- Promoted
Zonal Manager
MakeMyTripNagpur, IN The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year.With a str...Show moreLast updated: 12 days ago
- Promoted
Growth Marketer
GleantapNagpur, IN Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands.
We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Manager
TruemedsRepublic Of India, IN Monitor end-to-end order fulfilment cycle from order placement to final delivery.Compile data for customer queries and tickets.
Drive for successful closure of customer related issues and tickets on...Show moreLast updated: 1 day ago
- Promoted
Club Manager
Anytime Fitness IndiaJaipur, Republic Of India, IN The H2I is a passionate individual who seeks to help members improve their lives through health and fitness.This person is responsible for managing day to day tasks, welcoming guests and members to...Show moreLast updated: 1 day ago
- Promoted
Adobe Experience Manager Engineer
Dexian IndiaChennai, Republic Of India, IN Over 5-8 years of experience with Content Management Systems, including a minimum of 3 years specifically working with AEM.
Proficient understanding of AEMaacs (Adobe Experience Manager as a cloud s...Show moreLast updated: 22 days ago
- Promoted
Customer Experience Specialist
Infogainnagpur, maharashtra, in As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities.Yo...Show moreLast updated: 14 days ago
- Promoted
Member Experience Manager
ConfidentialIndia Our organization believes we can all do well by doing good.We value the contributions of diverse minds and prioritize the success and wellbeing of our employees.
We also believe every person in our ...Show moreLast updated: 5 days ago
- Promoted
- New!
Service Experience Manager
dunnhumbynagpur, India Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
Customer Data Science, empowering businesses everywhere...Show moreLast updated: 18 hours ago