Infrastructure Management Executive

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President - On-Prem Leader

The Lead role of Data Center Operations, Management, and Support, responsible for overseeing and managing all aspects of operations, management, and support within a data center. This position plays a critical role in ensuring the efficient functioning of the data center and maintaining the integrity, availability of data and systems and strategically work with client on optimizing the physical Data Center footprint.

Key Responsibilities :

• Lead and supervise a team of operations, management, and support staff, providing guidance, training, and performance evaluations.
• Develop and implement standard operating procedures (SOPs) to optimize data center processes and ensure efficiency and reliability.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Collaborate with various departments, such as IT, network engineering, and security, to ensure seamless operations and timely issue resolution.
• Oversee the installation, configuration, maintenance and Tech stack upgrade of data center infrastructure, including servers, storage systems, networking equipment, and power and cooling systems.
• Manage and monitor the availability, capacity, and performance of data center systems, ensuring compliance with service level agreements (SLAs).
• Implement and maintain data center security protocols, including access controls, firewalls, and intrusion detection systems as well as work on physical access management for data centers.
• Develop and execute disaster recovery and business continuity plans to minimize downtime and ensure data integrity.
• Perform Asset management and conduct regular audits and inspections to ensure compliance with industry standards, regulations, and best practices.
• Manage vendor relationships, including procurement, contract negotiation, performance evaluation and asset management.
• Prepare and present reports on key operational metrics, highlighting trends, challenges, and recommendations for improvement.
• Stay updated with industry trends and advancements in data center operations, management, and support, and implement best practices accordingly.
• Strategically discuss with client on optimization and cost effective approaches.

Qualifications we seek in you!

Minimum qualifications / Skills

Preferred Qualifications / Skills

Why join Genpact?

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.