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Walkin Drive_8-Nov-25_Major Incident Management_Bangalore

Tata Consultancy ServicesNagpur, Maharashtra, India

19 hours ago

Job description

Dear Candidate,

We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025. Please find details below :

Role : Major Incident Management

Exp : 4 to 6 Years

Location : Bangalore

Venue : TCS Bangalore

Address : TCS L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield,

Bangalore

560066

JD :

As a Major Incident Manager, your responsibilities will include :

Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement

Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)

Owneing the Major incident and driving it efficently on both Bridge call and Chat.

Issuing communications during the progress of a Major Incident

Identifying appropriate timelines and targets for recovery actions, feedback and communications

Assessing and Agreeing Business Impact and Incident Severity Level.

Ensuring that appropriate internal escalation occurs

Ensuring that appropriate third party escalation occurs

Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration

Highlighting risks and issues in actions identified during any Major Incident

Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced

Suggesting workarounds and methods of speeding up the recovery of an incident

Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down

Maintaining the Major Incident Management process

Reviewing and updating process documentation

Ensuring that key support information such as emergency contact lists is kept up to date

Documents to Carry :

1.TCS application form available on iBegin

2. PAN / Aadhaar or any other Government ID Proof.

3. Updated CV / Resume to be provided.

4. 2 Passport size Photographs

Please reach the venue by 10 : 00 AM.

Regards

Gunsheel Sidana

Human Resources

Talent Acquisition Group

Tata Consultancy Services

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Incident • Nagpur, Maharashtra, India