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▷ [High Salary] German Specialist

▷ [High Salary] German Specialist

A.P. Moller - MaerskIndia
9 hours ago
Job description

Required Skills :

Good Communication Skills & Ability to use positive language

Good Comprehension & Written Communication

Customer Focus & Owning the customer

Understand Customer requirement and focused on customer outcome

Attitude to go across defined job boundaries for customer resolution

Winning for customer – high achievement orientation

Driven to ensure closure

Superior Stakeholder Management

Responsible to drive Customer outcomes through positive customer experience

Having regular communication with Customers to understand their requirements for a quick dispute resolution.

Problem Solving Skills

  • Own the issue,
  • Detailed and result oriented
  • Low tolerance to delays.
  • Problem solving, analytical and data skills
  • Data backed decision making

Communication

  • Professional standard in grammar and though articulation. (Including Language capabilities)

    • Communication

  • Professional standard in grammar and though articulation. (Including Language capabilities)
  • Good Comprehension & Written Communication
  • Good Communication Skills
  • Ability to use positive language

    • Process Understanding

  • Ability to understand end to end processes.
  • Ability to conduct sales and service together
  • Adherence to process and SOPs
  • Attention to details, complete & error free documentation
  • Adapt to change in process (SOP) / Systems
  • Ability to understand end to end processes

    • Stakeholder Mgmt.

  • Language capabilities to cater to specific countries
  • Experience in direct Stakeholder interactions (Global) preferably

    • Manage disputes in 24 hrs

    FTHR should be >

    70%

    No – repeat dispute

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    High Salary Specialist • India