Project Manager

project manager

about randstad enterprise

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), Statement of Work (SOW) and Blended Workforce Solutions. Randstad Sourceright offers solutions Globally as well as regional programs as required. Working for a multi-country organisation means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mind-set.

job context and purpose

Professional Services

Professional Services is responsible for the implementation of RPO, MSP and SOW solutions, in line with the agreed project plan, timescales and within budget. The implementation team holds the responsibility of being the first ‘face to the client’. We set the scene for future collaboration and must work efficiently, professionally and in line with the client's expectation of an outsourced partner. We work under pressure and must therefore be in control and demonstrate a constant ability to be flexible within the constraints of very rigid project management principles. The implementation team must maintain the integrity of our Global implementation methodology and ensure a smooth transition from the Business Development team takes place and subsequently prepare a stable handover to the Operations team.

purpose of the job

Directing and managing large size multi-country / regional implementation projects. The Project Manager works independently and deals with senior level stakeholders, workers and / or profiles. The Project Manager will also share responsibility for the onboarding and training of new colleagues by providing mentoring / buddy support. They will lead meetings, share best practices within the team and develop new ways of working to improve efficiency and quality.

key performance indicators

Project management - full understanding of end to end project management, including risk and issue management, milestone delivery and ensuring the project is on track for final go live delivery

Aptitude for technology - VMS, ATS, Assessment, CRM & Sourcing tools

Understanding - MSP, RPO, SOW, Headcount tracking and Early careers

Logical thinker - working with Subject Matter Experts to ensure project deliverables are met and followed logically

Change management - understanding of the importance of change management within the implementation lifecycle

your responsibilities

Project Management

Project management and facilitation of cross border multi regional implementations

Project Management for MSP, RPO, SOW or Headcount Tracking or blended solution implementations dependent on scale

Identifies and mitigates risks and issues and provides an audit trail of accountability

Provides regular status reports to the RSR senior stakeholders and Client Project and Senior Stakeholders, as well as Technology Partner key stakeholders

Assesses, plans and implements appropriate implementation approach with required Workstream lead for related services in line with project deliverables

Ensures contractual documentation is completed in a timely manage to ensure the project remains on track

Creates project management tools in smartsheet and google to support the implementation and makes sure project team is updating relevant documentation (RAID, Timesheets, Reporting etc)

Leadership

Manages the activities of the project related implementation team

Provides mentorship to new team members, as well as cross-training to other teams

Audits service quality and educates RSR local teams regarding processes and procedures during implementation

Is the first point of escalation for client and senior stakeholders

Support

Adheres to guidelines, best practices and toolkits for functional implementation of an MSP, RPO, SOW, Headcount Tracking or blended solutions 3

Initiates and drives continuous improvements in the way-of-working, tools, methods and solution concepts

Provides input and guidance for bids and proposals as required

Attends sales presentations with Sales and Solutions team in the capacity of Subject Matter Expert (SME) for MSP / RPO / SOW implementations

Client & Customer Management

Supports internal customers to ensure their needs are met

Works with the Workstream Leads and SME’s, to facilitate their activities for the delivery of the services sold

Is the first point of contact for the client regarding implementation

Builds strong business relationships with the client at management level

Randstad Sourceright employee competencies

intellectual strength

Randstad Sourceright employees leverage strong intellectual power to identify patterns and draw insights from information in order to conceptualise strategic direction, solve problems and identify opportunities.

agility

Randstad Sourceright employees leverage proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realise opportunities and mitigate risks.

excellent execution

Randstad Sourceright employees drive excellent execution by setting robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution.

Partner

Randstad Sourceright leaders build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad Sourceright, leveraging their personal credibility and thought leadership in getting people onside.

more specifically

Conceptual Thinking - Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, cuts through complexity; for example : by explaining complex situations or data in a way that is easy for others to understand.

Compliance - Uses comprehensive knowledge and skills to act independently while guiding and training others on achieving full compliance with applicable rules and regulations in management and / or operations.

Action Planning - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Project Management - Uses expertise to act as the organisational authority on managing projects and / or programs within desired cost, time and quality parameters.

Impact through Influence - Engages with others, getting buy-in to deliver results and skillfully influencing to build support. Specifically, uses direct influence; for example, by planning - fully and using an influential third party to accomplish a particular result.

Education

Bachelor or University degree preferably in Business Administration or Economics or relevant business experience

Experience

6+ years’ experience in Project Management managing complex implementations within the RPO, MSP & SOW industry

Demonstrated skills and experience to advise and lead on implementation processes and procedures as well as taking ownership of issues and responsibilities

Knowledge

Evidence of a high level project management knowledge in MSP or RPO and preferably SOW

Understanding of the principles and frameworks of successful project management.

Understanding of project delivery and acceptance processes within a fast-paced business environment.

additional skills needed

Hands on working mentality and strong attention to detail

Good analytical, conceptual and process oriented skills

Ability to "think and act promptly"

Strong and open communicator, both verbally and in writing

Strong planning and organisational skills combined with task and time management skills, positively influenced under time pressure

Demonstrate a high degree of adaptability to move from one project to another and sometimes contributing to multiple projects simultaneously

Managing client relationships with excellent customer facing and interpersonal skills

Excellent understanding of the client’s needs

Good understanding of the cultural differences between countries and local playing field

Sensitive in working and managing virtual teams

Strong influencing, communications and people management skills

Demonstrated skills in Smartsheet or similar project management tools

Experience of using and in-depth understanding of ATS, VMS or similar recruitment / HR systems