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GR Advisor-Cash Application

GR Advisor-Cash Application

ExxonMobil CorporationBengaluru, Karnataka, India
9 hours ago
Job description

What you will do

  • Support alignment, standardization and implementation of MSP & Customer Services Cash Application related processes
  • Support transaction execution in ERP related to Bad Debts Write off / Bad Debts Reserve
  • Provides E2E advice and guidance to the MSP agent on how to effectively drive desired customer experience.
  • Monitor and act on customer feedback with MSP or, when required to ensure feedback loop is closed and ongoing improvement in MSP process execution and customer experience.
  • Escalation point from MSP into EM; Escalation point for EM into MSP if MSP protocol fails
  • Addresses MSP agent and supervisor questions related to Cash Application and Accounting (Balance Sheet Account reconciliation , others, etc) processes
  • Work with and guide MSP on customer issues and disputes
  • Escalate broader process improvements opportunities to Customer Feedback & Quality Advisor
  • Leverage metrics and insights from KPI Advisors and Customer Feedback & Quality Advisors to identify and coach MSP
  • Support Initiative Advisors to translate business needs and CS priorities

About You

Required Skills and Qualifications :

  • Bachelor’s degree or higher in accounting, finance, or management
  • Min 3 years work experience in order to cash process, accounting, and or process & project management
  • Financial accounting or reporting knowledge.
  • Knowledge on Order to Cash Process, working experience on SAP.

    • Your benefits

    An ExxonMobil career is one designed to last. Our commitment to you runs deep : our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you :

  • Competitive compensation
  • Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
  • Retirement benefits
  • Global networking & cross-functional opportunities
  • Annual vacations & holidays
  • Day care assistance program
  • Training and development program
  • Tuition assistance program
  • Workplace flexibility policy
  • Relocation program
  • Transportation facility

    • Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

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    Application • Bengaluru, Karnataka, India