No longer accepting applications

Desktop Support Engineer

ApplicantzAlappuzha, IN

5 days ago

Job description

THIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADERS.

Location : Pune (5 days a week)

Shift : General (IST Hours)

Experience : 5+ years overall experience

We are seeking an experienced IT Support Engineer to join our client’s global technology team. The role involves providing advanced technical support to employees, ensuring smooth daily operations of internal IT systems, and maintaining high uptime for hardware, software, and network services. The ideal candidate will be hands-on, collaborative, and capable of resolving complex technical issues with minimal supervision.

Primary Skills

Strong experience in desktop and system support across Windows, macOS, and mobile environments
Proficient in troubleshooting hardware / software issues on laptops, desktops, tablets, smartphones, servers, and network devices
Knowledge of Active Directory, Microsoft 365, VPNs, endpoint management, and backup systems
Experience handling incident management, escalations, and service requests
Ability to perform updates, upgrades, installations, and repairs

Secondary Skills

Basic understanding of LAN / WAN, Wi-Fi, and VPN configurations

Experience with ticketing systems such as ServiceNow or Jira

Familiarity with remote desktop and collaboration tools (Teams, Zoom, etc.)

Exposure to server or network troubleshooting when on-site resources are unavailable

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience

5–7 years of experience in IT support, system administration, or desktop engineering

Excellent problem-solving, communication, and customer service skills

Ability to work independently and manage multiple priorities in a fast-paced environment

Responsibilities

Provide technical support to employees for internal systems, applications, and devices

Troubleshoot and resolve complex or escalated incidents related to hardware, software, and connectivity

Manage Helpdesk tickets, prioritize tasks, and ensure timely resolution

Install, configure, and maintain desktops, laptops, and peripheral devices

Act as the liaison between IT and business teams , ensuring smooth communication and service delivery

Maintain documentation and training material for supported systems and tools

Conduct end-user training and promote IT best practices

Assist with server and network issues or installations when required

Ideal Candidate

A dependable, detail-oriented IT professional with a passion for delivering high-quality support

Strong communication and customer-handling skills

Proactive, adaptable, and able to work effectively in hybrid and global team environments

Committed to maintaining operational excellence and continuous improvement

Our client is a Fortune 500 global technology leader , consistently recognized as one of the best companies to work for worldwide . They foster an inclusive, innovative, and collaborative culture , offering flexibility, growth, and exposure to cutting-edge technologies. Integrity, innovation, and excellence define this global leader’s work ethos.

Create a job alert for this search

Desktop Support Engineer • Alappuzha, IN

Related jobs

Promoted

Integration Developer / Application Support Engineer (MuleSoft & OIC)

Tech USAKottayam, IN

Oracle Integration Cloud (OIC).The ideal candidate will be responsible for designing, developing, and maintaining integrations between cloud and on-premise applications, as well as providing ongoin...Show moreLast updated: 16 days ago

Promoted

PKI Technical Support Engineer

CloudLabs IncKottayam, IN

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 8 days ago

Promoted

Horizon VDI Support Specialist

Mastech DigitalKollam, IN

Job Title : Horizon VDI Support Specialist.Need someone who will serve as the primary technical resource for supporting and maintaining the. VMware Horizon VDI platform across all levels of the suppo...Show moreLast updated: 16 days ago

Promoted

VOIP Support Engineer

clientAlappuzha, IN

Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago

Promoted

Senior Application Support Engineer

ZellerKottayam, IN

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago

Promoted

eBPF Systems Engineer (Core Agent Team)

Alma SecurityAlappuzha, IN

The ideal candidate will help build, maintain, and troubleshoot, the company's rapidly expanding infrastructure.They will work alongside other engineers to ensure highest levels of performance and ...Show moreLast updated: 30+ days ago

Promoted

Linux System Administrator (AWS Specialist)

MGT-COMMERCE GmbHKottayam, IN

Do you live and breathe Linux? Do you enjoy building and managing servers in the cloud?.Linux-focused System Administrator. AWS infrastructure and keep systems running at peak performance.Setting up...Show moreLast updated: 30+ days ago

Promoted

Cloud Spend Optimization Engineer

Abacus.AIAlappuzha, IN

We’re seeking an engineer with expertise in optimizing AWS cloud costs.In this role, you’ll drive cost efficiency across our infrastructure by analyzing usage, automating optimizations, and guiding...Show moreLast updated: 30+ days ago

Promoted

Senior Network Engineer

PURVIEWKottayam, IN

Red Hat networking technologies.The selected candidate will play a key role in supporting network design and implementation to prepare. Design and support network solutions for Red Hat cluster envir...Show moreLast updated: 16 days ago

Promoted

Azure & Microsoft 365 Support Engineer L3 / L4 (Fixed Night shifts)

World Wide TechnologyKottayam, IN

At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe.WWT is dedi...Show moreLast updated: 16 days ago

Promoted

Personalized Support Engineer (Technical Support with Ticketing) - REMOTE - FTE

TELUS DigitalAlappuzha, IN

Remote

The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers. Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 8 days ago

Promoted

ACI Network Engineer

PamTen IncKollam, IN

We are seeking numerous highly skilled Data Center Engineers to join our delivery team supporting Cisco initiatives.This role requires deep technical expertise across core data center technologies,...Show moreLast updated: 30+ days ago

Promoted

Resident Engineer – Kubernetes & Portworx

CMK Resources, Inc.Kottayam, IN

CMK Resources Resident Engineer – Kubernetes & Portworx.Remote - based in India working U.EST standard time business hours. compensation expectation of up to 30 lakhs per annum depending on experie...Show moreLast updated: 30+ days ago

Promoted

Linux Engineer

RecroKottayam, IN

As a Senior Software Engineer at Nasuni, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : . Collaborating on requirements analysis, architecture ...Show moreLast updated: 16 days ago

Promoted

Backend Engineer

Bytecode CollectiveKottayam, IN

Backend Engineer – DeFi (Remote).Our client is a leading DeFi derivatives platform redefining how users trade on-chain derivatives. With deep liquidity, instant execution, and up to 25x leverage acr...Show moreLast updated: 16 days ago

Promoted

Technical Advisor - Kernel Networking

WatchGuard TechnologiesKottayam, IN

Core skills required : Linux Kernel, Network device driver development, Linux internals, Networking stack.Good to have : Data plane development kit (DPDK) and Vector Packet Processor (VPP).You are a...Show moreLast updated: 3 days ago

Promoted

Technical Support Engineer for a Web / Mobile application for US Company

Textellent, Inc.Alappuzha, IN

Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago

Promoted

Voice Network Engineer

InterVision SystemsAlappuzha, IN

We are seeking a skilled Network Engineer – Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design,...Show moreLast updated: 16 days ago