Technical Support Engineer

About the job

We at Accolade Electronics are on the lookout for a highly motivated and experienced Technical Support Engineer to join our Technical Support team.

Job Description

• The candidate is expected to have Excellent problem-solving, strong communication and interpersonal skills, high motivation, the ability to learn quickly, and must be a self-starter
• Excellent problem-solving and communication skills
• Ability to work both independently and collaboratively
• Ability to go to Empanelment testing at different state & work collaboratively with State Backends
• Ability to work with cross-functional teams to achieve the required
• Talk customers through a series of actions, either via phone, email, or chat, until they’ve solved a technical query & provide prompt and accurate feedback
• Basic knowledge of Telematics, CAN, Vehicle Wiring
• Technical knowledge as well as market study required on the Telematics in the Automobile field and Automotive applications
• Co-ordinate with customer QA Team & Sensorise for any Network SIM Validity activation-related issues
• Coordinate with Dealers and the customer Sales team for Vehicle availability Ignition status etc.
• Support to field team guide them & Monitoring Team Efficiency
• Ask customers (Internal & external) targeted questions to quickly understand the root of the issue
• Should keep traveling in the local areas on customer request. In the future should be ready to move further locations for resolving the customer‘s queries / Empanelment testing / relevant issue-related testing
• Use of Utilise tools developed by the engineering team to modify user/vehicle data for resolving support issues
• Train educate assist, and guide other employees within the Support
• An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the issues
• Properly escalate unresolved issues to appropriate internal teams
• Ensure all issues are properly logged
• Maintain jovial relationships with clients
• Server operation modifications if required Manage the FOTA OTA activity daily
• Prepare accurate and timely reports for customers and management
• Document technical knowledge in the form of notes and manuals

Desired technical skills

• AIS-140 Empanelment / Protocol / TCP protocols / Testing / Implementation
• Knowledge of Telematics Tracking device GPS Network connectivity
• Knowledge of Various testing tools CAN & Languages (Basic Python & Labview)
• Knowledge of MS Office, Report Design, Report Generation Report Analysis
• Strong Written / Verbal Communication Skills

Desired skills

• Good written and verbal communication skills
• Ability to work with a cross-functional team
• Sense of ownership and urgency when working in the company
• Strong sense of ethics

Education

• Bsc – Electronics, B.E / B.Tech / M.E / M.Tech – Electronics / EnTc / Mechatronics

Benefits

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Be part of a team that is at the forefront of the electronics hardware industry
• Make a significant contribution to the company‘s success

Experience

• 0-3 Years of relevant experience

Job Location

Shivare, Khed Shivapur, Pune