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Infrastructure Tier 2 Engineer

Infrastructure Tier 2 Engineer

HCLTechNoida, Uttar Pradesh, India
4 days ago
Job description

Dear Candidate,

Kindly find below JD

Location - Chennai, Bangalore, Hyderabad, Pune and Noida

Experience - 7+

Primary Monitoring & Incident Response

  • Provide 24×7 monitoring of Azure infrastructure (compute, network, storage) using tools such as Azure Monitor, Splunk, DynaTrace, and custom dashboards.
  • Respond to alerts and triage P1 / P2 escalations via ServiceNow war rooms, performing initial diagnosis and remediation where possible.
  • Incident / Change / Exception process adherence.

Capacity & Availability Management

  • Identify scaling opportunities with virtual machines or service as required and identify zone-redundancy patterns for performance.
  • Keep track of capacity forecasts and proactively identify performance bottlenecks.

    • Backup & Restore Operations

  • Execute frequent backups (Azure Backup, NetApp Snapshots) and perform basic restore tasks to ensure business continuity.
  • Conduct routine backup verifications / tests to confirm data integrity.

    • Access & Permissions Management

  • Maintain Azure / NetApp file shares, setting up and adjusting access controls and AD group permissions according to organizational policy.
  • Perform periodic identity and access reviews to ensure principle of least privilege.

    • Logging & Metrics Oversight

  • Oversee monitoring agents (e.g., Splunk, DynaTrace, Azure Alerts, SystemPulse), ensuring they are up-to-date and generating the right alerts / metrics for L2 to act upon.
  • Collaborate with L3 to fine-tune alert thresholds and logging when chronic issues emerge.

    • Basic Performance Testing

  • Execute routine performance checks (e.g., load or stress tests) in coordination with L3 teams when potential service degradation is suspected.
  • Document and escalate consistent performance anomalies.

    • SKILL SET & STAFFING CONSIDERATIONS

  • Comfortable reading and troubleshooting logs / metrics (Splunk, DynaTrace, Azure Monitor).
  • Familiar with Azure Backup services, basic restore procedures, and file share permissions.
  • Proficiency in ticketing systems (ServiceNow), collaborating with other technical teams for escalations.
  • Sufficient knowledge to follow runbooks and standard operating procedures (SOPs).
  • Documentation of standard operating procedures and IaC changes should be continuously updated in a central repository (e.g., Git repos).
  • Familiarity with Epic implementations (on-prem / cloud)
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    Infrastructure Engineer • Noida, Uttar Pradesh, India