Technical Support Team Lead

JD for Microsoft Teams :

Hyd / Banaglore / Pune

Required to work in majorly US shifts(6.30 pm to 6.30 am IST)

1) Must have Office 365 Knowledge.

2) Must have knowledge of Teams Administration.

3) Hands-On expertise with Microsoft Teams

4) Troubleshooting(L2 & L3) experience with Teams Sign in issues, Calling issues and licensing issues.

PSTN Calling , Direct routing , Call quality Dashboard

5) Must have knowledge about Active Directory

6) Optional knowledge about Skype for Business Hybrid.

7) Basic knowledge about SharePoint Online, Skype for Business and Teams will be of added advantage.

8) Basic knowledge about Skype for Business Server 2013 and 2016.

9) Knowledge about Server Roles.

10) Basic knowledge about Azure and Multi Factor Authentication.

11) Must have Good Verbal and written communications skills.

12) Must have very strong troubleshooting / Problem solving skills