Customer Service Representative

Job Title : Customer Support Representative

Location : Gurugram

Experience : 0–2 years

Job Type : Full-time

About the Role :

We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate is a good communicator, solution-oriented, and passionate about delivering excellent service.

Key Responsibilities :

Respond to customer queries via phone, email, and chat in a timely and professional manner

Resolve customer complaints and follow up to ensure full resolution

Maintain customer records by updating account information

Guide customers on product / service usage and troubleshoot basic issues

Coordinate with internal teams (technical, operations, etc.) for issue resolution

Provide feedback on recurring issues to help improve products and processes

Maintain service levels (TAT, resolution quality, etc.) and handle escalations professionally

Requirements :

Bachelor’s degree in any discipline

Excellent verbal and written communication skills

Strong problem-solving abilities and patience

Proficiency in MS Office and ability to learn CRM tools

Prior experience in a customer-facing role is a plus

Willingness to work in shifts (if required)