ELGi - Training Manager - Sales & Service

Role Brief

The Manager - Training will drive the global sales and service training strategy for ELGi's direct and distributor networks. The role is responsible for building a world-class training framework, content, and delivery mechanisms that enhance sales effectiveness, service excellence, and customer outcomes across all regions. This position will partner closely with global product, aftermarket, sales, and service teams to ensure training impact translates into tangible improvements in win rates, margin realization, service KPIs (FTR / TTR), customer satisfaction, and distributor profitability.

Key Roles & Responsibilities

1. Training Strategy & Framework

• Develop and own a robust, industry-leading global training process for sales and service teams.
• Define training levels, curriculum, certification paths, and assessment standards.
• Build metrics to measure training effectiveness, adoption, and business impact.

2. Content Development & Deployment

3. Stakeholder & Region Enablement

4. Performance & Impact Measurement

Key Skills & Experience Required

(ref : iimjobs.com)