Quality Analyst

We’re Hiring | Quality Analyst – Collections Process (US Shift)

Company : First Credit Services

Location : Thane (Onsite) – Only candidates from Mumbai, Navi Mumbai, or Thane will be considered.

✨ Role Overview

We’re looking for an experienced Quality Analyst with a strong background in International Debt Collections to join our dynamic team. You’ll be responsible for call monitoring, quality audits, calibration, and process improvement to ensure exceptional service standards.

Requirements

• Experience : 2+ years (Collections Process – International)
• Mandatory Skill : International Debt Collection
• Qualification : Graduate
• Shift Timing : 6 : 00 PM – 3 : 00 AM / 7 : 00 PM – 4 : 00 AM IST (US Shift)