Sr Associate III, Clinical Application Services & Support

At Alcon were passionate about enhancing sight and helping people see brilliantly. With more than 25000 associates we innovate fearlessly champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us

This role is part of Alcons Sales & Sales Support function a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.

The Principal Clinical Applications Services & Support (Science / Tech / Engineering Path) is primarily responsible for providing field support conducting on-site education and fostering customer relations with healthcare professionals. You will also develop presentations for product awareness and share data analysis with clinical research groups. Specifics include :

Provide field support to customers and field staff

Establish and maintain relations with healthcare professionals and organizations

Conduct on-site education and consulting

Develop and participate in presentations for conventions forums and meetings for product awareness

Share product information and data analysis with clinical research groups

Contribute to all aspects of global clinical trials ensuring delivery of study outcomes within schedule budget quality / compliance and performance standards

Ensure education implementation and compliance with standards and best practices for clinical operations within assigned clinical trials and programs sharing lessons learned from clinical operations

Facilitate regular team meetings to discuss project updates and implement tools for better team collaboration

Develop and implement strategic measures to enhance clinical application services

All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs) maintaining accurate and complete documentation ensuring rigorous quality control and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

Job Description

Summary of Position :

Alcon is looking to hire a Clinical Application Specialist at Mumbai . The Clinical Applications Specialist position is responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.

Responsible for -Providing clinical training and support to internal associates and health care providers / surgeons. -Conducting on-site and remote education delivery and clinical consulting with ongoing support to surgical healthcare professionals and organizations - Operating room / real-time surgical consultancy in support of advanced technologies and procedural outcomes. Participating and developing presentations for conventions forums and meetings for the purpose of product development and adoption -Sharing product information / data analysis for clinical testing / research groups and R&D Requires advanced education in a health-care related field and clinical experience preferred in ophthalmology.

Key Responsibilities :

Provide technical and clinical training education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcons Cataract and Refractive Surgical Device products.

Provide on-site and / or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.

Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.

Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.

Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.

Refer inquiries related to unapproved uses of technologies.

Address reports of Adverse Events requiring root cause analysis and requests for feedback / input from physicians as requested by Clinical Applications management in cooperation with Medical Safety as appropriate.

Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations site support and trouble shooting.

Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.

Provide constant feedback to R&D via approved communication plan on clinical performance of products.

Respond to unsolicited requests for information related to Alcon medical devices per SOPs and Ethics and Compliance Guidelines.

Attend and support Medical Congresses fellowships conferences exhibits seminars and wet-labs as requested by Clinical Applications management.

Assist with convention demonstrations as deemed appropriate by management per SOPs.

Achieve clinical certifications to meet requirements and scope of responsibilities.

Responsible for adverse event and product complaint handling related activities at a local level including the collection intake and forwarding the information to the Local Vigilance Representative.

Adherence to all corporate compliance guidelines & corporate programs

Key Requirements / Minimum Qualifications :

Bachelors degree Graduate in Science and Biomedical

2 to 3 years experience in equivalent or relevant field.

Proficient in English.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.

Required Experience :

Senior IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1