Sr. Patient Financial Services Healthcare (RCM), Healthcare

The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely accurately and validly pay Amazons suppliers invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.

As part of the Amazon Healthcare Global Finance Operations Services team you will find yourself working with exceptionally talented and determined people committed to driving financial improvement scalability and process excellence. To support the growth of Amazon HealthCare this candidate must possess a strong passion for accountability setting high standards raising the bar and driving results through constant focus on improving existing and future state operations systems and processes in collaboration with Management.

As we continue to grow and scale our ability to provide innovative primary care across the country the teams that support this critical work are growing as well. Amazon Healthcare is seeking to hire Patient Financial Services Specialists for the Revenue Cycle team. As a member of the Revenue Cycle team you will be working in the Revenue Cycle Team ensuring that our members get the best billing experience available. Patient Financial Services Analysts help us to attain this goal by assisting administrators with member inquiries and doing pro-active reach outs to members with large balances.

Key job responsibilities

Proactively reaching out to patients with open balances and assisting them with payment options

Assisting admins with our members billing needs via 1Lifes tasking system to provide the best customer service

Educating admins and patients to better understand health insurance benefits through open balances

Answering patient inquiries for complex billing cases and questions

Investigating claims through insurance to ensure they were processed according to the patient benefit plan via internal tools

Reaching out to patients when bill payments were unable to be processed (i.e. bounced checks declined ccs) to offer options for resolution

Supporting One Medical through processes aimed at empowering our patients to resolve any financial responsibilities

Reviewing and reconciling patient and insurance balances for accuracy

Managing the member statement process by ensuring bills are efficiently and accurately sent

Maintaining service level agreements in response time to admins and patients

• Bachelors degree in accounting and commerce (B. Com)
• Knowledge of Excel at an advanced level
• Experience with Microsoft Office products and applications
• 3 years of finance operations / shared services accounts payable account receivable (collections) or general ledger experience
• Knowledge of Microsoft Excel at an advanced level including : pivot tables macros index / match vlookup VBA data links etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Senior IC

Key Skills

Revenue Cycle Management,HIPAA,Healthcare Management,PMBOK,Microsoft Outlook,Project Leadership,Data Management,Project Management,Affiliate Marketing,Project Management Software,Supervising Experience,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1