Service Experience Lead

Service Experience Lead, Assurant-India

This position is responsible for the delivery of exceptional customer service through claims review as per SLA.

This position will be Work from Office at our Mumbai, India location.

What will be my duties and responsibilities in this job?

• Adjudicate each claim with available details of defect & estimates. Collect, verify and analyze information obtained during the claims process used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures,
• Ensure Service partners work as per agreed SLA’s to meet service standards.
• Create monthly claims reports
• Claim cost reduction plans and actions.
• Demonstrate flexibility, enthusiasm and strong learning agility in learning new products, systems and processes while maintaining high customer service and compliance standards.

What are the requirements needed for this position?