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Intranet Business Process Owner

Intranet Business Process Owner

HCLTechNoida, Uttar Pradesh, India
30+ days ago
Job description

Role Overview :

We are seeking a dynamic and experienced Business Process Owner to lead the end-to-end ownership of the MyHCLTech (intranet) platform. This role demands a strategic thinker with hands-on experience in platform management, business process design, and cross-functional collaboration. The ideal candidate will drive product enhancements, manage daily operations, and ensure seamless integration across enterprise applications.

Key Responsibilities :

Product Ownership & Enhancement

  • Own MyHCLTech as a business-critical platform, managing its functionalities, enhancements, and day-to-day operations.
  • Refine, validate, and qualify new feature requests and enhancements for inclusion in the product roadmap. These might include new requirements from IC Team or other functions or business units.
  • Collaborate with cross-functional teams including developers, testers, business analysts, and program managers from BTIS Team to plan and execute sprint cycles.
  • Manage the BRD and CR process for MyHCLTech liasing with the BTIS Lead.
  • Author detailed user stories and acceptance criteria; manage backlog grooming and sprint planning.

Testing & Quality Assurance

  • Oversee and conduct User Acceptance Testing (UAT) for all new and enhanced features.
  • Track user stor ies and test cases using tools like Azure DevOps and Jira.
  • Ensure high-quality delivery through rigorous validation and feedback loops.

    • Performance & Analytics

  • Monitor product performance and track key metrics for data-driven decisions. Analyse user feedback and satisfaction scores to continuously improve platform usability and relevance.

    • Operations & Support

  • Manage change requests and support documentation for end-users.
  • Develop video tutorials and conduct user training sessions to improve platform adoption.
  • Act as the primary point of contact for intranet-related support in addition with the USP ticketing process

    • Application Integration & Quality Control

  • Ensure accurate representation of enterprise applications in MyHCLTech, including links, tooltips, search keywords, and owner details.
  • Periodically audit and update application listings to remove outdated or redundant information.

    • User Engagement & Feedback

  • Manage the intranet’s guided tour and feedback mechanisms.
  • Monitor and analyse feedback responses to enhance user satisfaction and platform effectiveness.

    • Change Management & Communication

  • Lead strategic communication efforts around platform changes and enhancements.
  • Ensure timely and clear messaging to end-users regarding updates and new features.

    • Required Skills and Qualifications

    Core Requirements

  • Strong understanding of SharePoint Online sites, SharePoint pages, and integration with Viva Suite and Office 365.
  • Experience in UX design and quality control.
  • Proficiency in Agile tools, sprint tracking, and software development methodologies (Agile and Waterfall).
  • Proven experience in business process ownership, especially for internal platforms or enterprise applications.
  • Strong background in Agile methodologies, sprint planning, and cross-functional collaboration.
  • Demonstrated ability to manage end-to-end product lifecycle, from requirement gathering to deployment and support.
  • Familiarity with enterprise collaboration platforms, content management systems, and digital workplace tools such as Office 365 applications, Viva Suite of Products.
  • Deep knowledge about SharePoint Pages and its integration with Viva Suite or O365 products.
  • Qualifications
  • Bachelor’s or Master’s in Information Technology or Computer Science, Digital Communications, or a related field.
  • Certifications in Agile, Scrum, or Product Management will be added advantage.
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    Owner • Noida, Uttar Pradesh, India