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Only 24h Left : Team Leader - Placing and Billing (Great Britain)

Only 24h Left : Team Leader - Placing and Billing (Great Britain)

WTWMumbai, Maharashtra, India
2 days ago
Job description

Job Opportunity For Women Returnees

We are delighted to share that we will be conducting a walk-in drive for women who are currently on a career break and wish to return to the corporate world will be taking place in October.

Date : Friday, 10th October 2025

Time : 12 PM - 2 PM

Location : WTW GDS, iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran, Road No. 2, Close to Eastern Express Highway, Thane (West) – 400 607

Designation : Team Leader (Business Support Team Supervisor )

Business Unit : Great Britain

Shift : Day Rotational Shift (6 : 30AM to 3 : 30PM &1 : 30PM to 10 : 30PM)

Location : Thane

Experience Required : Minimum 3 years' experience managing a team

Process & Stakeholder Management :

  • Deliver / Manage KPI's and metrics in line with the prescribed targets
  • Prioritize and organize work according to business priorities.
  • Driving process improvements within team for improved efficiency, client experience or better risk controls
  • Periodic review of process risks and ensuring adequate controls are in place.
  • Meeting with stakeholders to discuss process related challenges and opportunities
  • Work with relevant stakeholders for effectively resolving escalations.
  • Complete ad-hoc tasks as directed by Manager.
  • Proactively support key initiatives that have been delivered to implement change.

Resource Planning :

  • Forecasting and planning of resource requirements
  • Manage resources efficiently through peaks and troughs in the business cycle.
  • Ensure contingency planning is in place for critical resources

    • People Management / Development :

  • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
  • Work closely with individuals and groom them to their full potential.
  • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
  • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.
  • Managing attrition and absenteeism in the team.
  • Monthly nominations for SPOT award and R&R
  • Conduct and document half yearly and yearly appraisals for team members. Obtain feedback from Technical Leader
  • Recognize high performers and engage them with right opportunity

    • Top 5 Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Influencing Stakeholders
  • Developing Talent

    • Required Qualifications, Skills, Knowledge, Experience

    Qualifications :

  • Any Graduate / Postgraduate

    • Skills :

  • Excellent verbal and written communication skills.
  • Good Interpersonal skills
  • Good Analytical skills
  • Stakeholder Management

    • Qualifications :

  • Any Graduate / Postgraduate
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    Only 24H Left Leader • Mumbai, Maharashtra, India

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