Calypso || Application Support Analyst|| Pune / Mumbai / Chennai

Greetings from TCS!

Position Title : Application Support Analyst

Location : Chennai / Mumbai / Pune

Exp Range : 4-6 Years

Technical Skills :

Working experience of supporting applications in

Calypso Version 14 or above.

Extensive experience with some version of UNIX. Linux preferred but not essential.

Database experience is essential – Microsoft SQL Server ideal but other DB types are acceptable.

Knowledge of trade, deliverable and event life-cycles in FX.

Understanding of server resourcing

Ability to read code is essential.

Must-Have / Mandatory

Good analytical & troubleshooting skills

Ability to work under pressurized environments

Good communication (Oral, Verbal & Written) skills

Set of Technical skills mentioned above

Self-driven, proactive team player

Ability to troubleshoot and think “outside the box” to resolve rarely seen problems

Good-to-Have / Desirable

Relevant certifications

ITIL / production support background

Interpersonal skills

Tools like ServiceNow.

Key Responsibilities :

Day to day support of post-trade FX systems, including working with the Business Support team to resolve issues within FX itself and in the overall environment.

Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & realtime), reporting, and overall environment issues

Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues

Complete audit requests (internal and external) in a timely manner

Involvement in FX project work and ensuring the integrity of the Production environment is maintained and kept as priority over all else

Investigate and develop fixes for small bugs or functionality issues

Problem & Incident management

Change management – Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments

Resolution of major incidents in a time-sensitive environment

Ensure the batches for FX all complete in a timely manner and the system is up to date by the start of the next business day

Monitoring of maintenance and capacity (DB sizing, file system sizing / archiving / retention / cleanup, server resources)

Regards

Monisha