Software Engineer - Applied AI

About The Role :

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and / or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

Responsibilities :

• Customer-facing : 30% working directly with customers.
• Coding and Integration : 70-80% hands-on technical implementation.
• Build and Deploy Solutions : Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems : Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimise AI Performance : Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights : Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype and Iterate : Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration : Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption : Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready : Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

Requirements :