Infinity Learn - Academia Delivery Head

Learner Experience Design :

• Architect and continually refine the learner journey - onboarding, live classes, doubt resolution, engagement, and feedback loops.
• Build systems that measure and improve every learner interaction, ensuring accuracy, empathy, and consistency.
• Translate data and feedback into experience improvements that blend human warmth with technological precision.
• Academic Delivery & Operational Excellence.
• Oversee scheduling, class quality, and delivery hygiene for live classes across large student cohorts.
• Build SOPs, process maps, and audit systems to ensure zero-defect execution.
• Create scalable frameworks for class performance monitoring, academic coordination, and rapid escalation handling.

AI, Analytics & Automation.

• Partner with Product, Tech, and Data teams to implement AI-led automation for workflow, scheduling, and learner support.
• Build dashboards to track engagement, NPS, retention, and completion with granular, real-time visibility.
• Use predictive analytics to identify disengaged learners early and deploy timely interventions.

Leadership & Collaboration.

• Lead and mentor a cross-functional team across academic operations, onboarding, and learner support.
• Build a detail-obsessed, learner-centric culture-where accuracy, empathy, and accountability coexist.
• Collaborate with senior leadership to align delivery systems with business strategy and learning outcomes.

Ideal Candidate Profile :

Experience :

• 10+ years in large-scale B2C operations, ideally in EdTech, e-commerce, fintech, or digital consumer businesses.
• Proven track record in online delivery or customer experience leadership with measurable outcomes in satisfaction and retention.
• Experience implementing AI and data-driven process optimization within customer or learner ecosystems.

Educational Background :

• Bachelor's degree required; MBA or equivalent preferred.

What Makes This Role Special :

• You won't just be managing delivery - you'll be designing how learning lives at Infinity Learn.
• Every process, dashboard, and feedback loop you build will translate into better student outcomes.
• You'll operate at the intersection of education, empathy, and precision - crafting the experience that defines India's next generation of learners.

(ref : iimjobs.com)