Key Responsibilities :
- Engage with clients via calls or digital channels to resolve queries and offer insurance recommendations.
- Review customer insurance portfolios to identify protection gaps, redundancies, or optimization opportunities.
- Stay updated on product features, claim processes, and regulatory changes across insurance categories.
- Provide clear, simple, and accurate advice to help customers make informed insurance decisions.
- Build trust-based relationships with clients to enhance loyalty and long-term engagement.
- Collaborate with internal teams to relay customer insights and contribute to product / service improvement.
- Maintain accurate and detailed logs of interactions, reviews, and follow-up actions in CRM tools.
Required Qualifications :
Graduate in any discipline.2-3 years of experience in customer engagement, financial services, or insurance-related roles.Excellent verbal communication skills in English and Hindi; fluency in any additional regional language is a plus.Strong analytical skills with attention to detail and a problem-solving mindset.Eagerness to learn and grow in the insurance domain.VRM Banking experienceService to the Sales channel in Insurance or investmentPast Insurance Sales backgroundWhat We Offer :
Purpose-led Work : Be part of a mission to simplify insurance and make protection accessible to every individual.Fast-Paced Growth : Work in a collaborative, agile environment with opportunities to take ownership early in your career.Steep Learning Curve : Deep dive into the evolving world of customer behavior, and technology-led solutionsSupportive Culture : Work alongside passionate teammates and experienced mentors who believe in sharing knowledge and growing together.About CoverSure
CoverSure is an AI-first InsurTech startup redefining the way Indians experience insurance. Founded in 2023, CoverSure is building India's most trusted and unbiased insurance platform — one that's simple, personalized, and truly user-first.
CoverSure's mission is to provide affordable, transparent, and data-driven insurance solutions that empower users to make informed choices and feel confident about their coverage.
We are backed by ENAM Holdings with Pre-Series-A $4 million funding, allowing us to invest deeply in product innovation, compliance infrastructure, and talent — giving us a strong foundation to scale responsibly and ambitiously.
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Skills Required
CRM Tools, Insurance Sales, Financial Services, Customer Engagement