Job Description
Date : 21
st
February, 2025
Document No : TK / HR / JD / B2B / TR / 0225
Outbound Manager – Touracle
Job Description
Job Title : Outbound Manager
Job Code : Department :
B2B Sales
Reporting to : CEO
Location : Job Summary :
We are seeking a dynamic and experienced Outbound Travel Manager to lead our outbound travel division, overseeing international holiday planning, team performance, and business growth. This role combines leadership, sales strategy, destination knowledge, and operational expertise to drive customer satisfaction and revenue through international travel services. The ideal candidate must have strong managerial skills, a deep understanding of international destinations, and a proven ability to generate and convert leads into successful trips.
Job description :
Manage Outbound Travel Operations : Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction.
Team Leadership : Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals.
Business Development : Generating leads for B2C.
Customer Service Excellence : Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers.
Vendor & Supplier Relations : Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery.
Process Improvement : Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management.
Compliance & Risk Management : Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements.
Reporting & Analytics : Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance.
Cross-Department Collaboration : Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs.
Language Proficiency : Multilingual and excellent communication.
Required Qualifications :
Requirements
Required Qualifications : Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field. Minimum 5+ years of experience in travel operations, with at least 2 years in a managerial role. Proven track record in vendor negotiation, team leadership, and process optimization. Proficiency in travel management systems (CRS, GDS such as Amadeus / Sabre, or similar platforms). Strong interpersonal, communication, and problem-solving skills. Ability to multitask, work under pressure, and meet tight deadlines.
Test • Kochi, MH, in