Customer And Operations Support Manager (Permanent)

calm under pressure when dealing with escalations. Analytical mindset : you should be comfortable looking at numbers, spotting trends and suggesting improvements. Experience or understanding of retail / online business or beauty industry is a plus (because MARS has both store and online presence) Ability to train, coach and motivate a support team. Proficiency in Microsoft Office (Excel, PowerPoint) and comfort presenting data to senior management. Able to adapt in a fast-moving growth environment. A bachelor’s degree (in any discipline) is preferred. What We Offer A chance to work with a rapidly growing beauty brand committed to innovation, diversity and quality. A role that gives you ownership : you’ll shape how we provide customer support, make real improvements and influence brand experience. A friendly, collaborative culture where your voice matters and you can grow as the company grows. Competitive salary and benefits aligned with the mid-senior level role.