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Senior Engineer - Windows

Senior Engineer - Windows

ConfidentialGurgaon / Gurugram
20 days ago
Job description

AHEAD is searching for a Sr. System Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. This position will report to and receive direction from the POD Delivery Manager

Duties and Responsibilities :

  • Serve as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention
  • Daily administration and support of core infrastructure systems
  • Identify, analyze, and resolve problems on a variety of Operating Systems - Windows
  • Perform root cause analysis for issues / provide workarounds to ensure business continuity
  • Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed
  • Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices
  • Ensure business continuity and security across all systems supporting the company IT operations

Qualifications / Technology Experience :

  • Minimum of 10 years of related experience in supporting Windows in an enterprise environment
  • Experience in Active Directory (Group Policy , AD Replication Troubleshooting , DFSR , Kerberos Authentication , Advanced Troubleshooting Skills
  • Windows Server Administration - (DNS , DHCP , Windows Server related advanced troubleshooting , Patching related troubleshooting )
  • Microsoft OS or other related training and certification required (MCSA, MCSE)
  • Strong knowledge on Azure Infrastructure
  • Entra ID Knowledge
  • Experience in PowerShell and the ability to create and utilize scripts preferred
  • Strong SCCM knowledge is required
  • Managed Services or Consulting experience is a plus
  • ITILv4 certification encouraged

    • Qualifications : Soft Skills

  • Technical troubleshooting and problem-solving capabilities.
  • Approach projects and problems with a security first mindset.
  • Superior customer service and training skills, Strong sense of urgency, ability to set priorities
  • Ability to work without direct supervision.
  • Organized and able to shift tasks as priorities evolve.
  • Team-oriented collaborator willing to share knowledge and experience.
  • Solid communicator with the ability to provide professional documentation.
  • Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels
  • Skilled in achieving results in a customer centric environment
  • Self-motivated, able to work in a fast-paced environment and perform the job with little guidance
  • Experience with performance monitoring tools - LogicMonitor, SolarWinds, Elastic, etc.
  • Ability to effectively interact with all levels of business via phone, written communication, and in person

    • Why AHEAD :

  • Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
  • We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

    • USA Employment Benefits include :

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits https : / / www.aheadbenefits.com /  for additional details.

    • Skills Required

    Azure, Powershell, Active Directory, Windows Server, Sccm

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    Senior Engineer • Gurgaon / Gurugram