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Genesys AI Developer

Genesys AI Developer

Thomasmount Consulting Pvt ltdHyderabad
30+ days ago
Job description

Genesys AI Developer :

  • Design and implement AI-powered conversational experiences in Genesys Cloud
  • Build, train, and optimize virtual agents using Genesys Dialog Engine or third-party NLP platforms
  • Integrate bots with backend systems via REST APIs
  • Collaborate with architects and stakeholders to understand business use cases
  • Monitor bot performance and iterate for continuous improvement
  • Ensure best practices in AI bot lifecycle management and data privacy

Must Have (Primary) Skills :

  • Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX
  • Bot and NLP development using Genesys AI tools
  • Experience in building Conversational IVR, chatbots, and voicebots
  • Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson
  • Strong knowledge of Genesys Architect Flows and call routing
  • Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets

    • Good to Have (Secondary) Skills :

  • Python / JavaScript for custom logic in bot integrations
  • REST APIs for system integrations
  • Experience with Google Cloud / AWS for deploying AI services
  • Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs
  • Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow)

    • CGI Location Open To :

  • Bangalore
  • Hyderabad
  • Chennai
  • Pune

    • Shift Timings : UK Shift

    Joining Timeframe : Immediate to 30 days preferred

    (ref : hirist.tech)

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