Manager, CRM Solutions Architecture

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.Careers.Indegene.Com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work

Role : Manager - CRM Architecture

Description : Key Responsibilities :

• Establish and monitor KPIs to track CRM performance, adoption, and impact on field force productivity and customer engagement
• Lead strategic direction, prioritize product features, and evangelize Vault CRM capabilities.
• Gather market requirements from stakeholders, design customer-facing solutions, and ensure product features meet industry needs.
• Collaborate across departments to launch new features, manage product backlog, and ensure quality delivery.
• Communicate product vision, conduct training sessions for internal and external audiences, and provide subject matter expertise for market-specific CRM workflows.
• Understanding of Veeva Networks and Veeva open data for life sciences, integrating customer data across markets.
• Lead training sessions to enable clients and internal teams on OpenData platform usage, data matching, and best practices for data quality improvement
• Bachelor’s or Master’s degree in Life Sciences, Computer Science, Business Administration, or related field (MBA preferred).
• 10–12 years of experience in product management, CRM platforms, or life sciences technology solutions.
• Strong knowledge of Veeva Vault CRM, Veeva Network, and OpenData platforms.
• Proven ability to define product vision, manage product backlogs, and deliver market-ready CRM features.
• Expertise in life sciences CRM workflows, customer data integration, and data quality management.
• Skilled in stakeholder management, gathering requirements, and aligning cross-functional teams.
• Experience conducting training and enablement sessions for clients and internal teams.
• Strong communication and presentation skills to evangelize product capabilities.
• Preferred certifications : Veeva CRM / Vault, Agile / Scrum (CSPO), Data Management / Governance.

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.