OpenStack Engineer

Company Overview

Sutantra Systems Pvt Ltd is a leading provider of innovative cloud solutions and managed services. We help businesses transform their operations by leveraging cutting-edge open-source technologies. Our team is composed of passionate experts dedicated to delivering reliability, performance, and excellence in every client engagement. We are looking for a seasoned OpenStack Platform professional to join our dynamic team and drive the success of our mission-critical cloud environments.

Job Summary

We are seeking a highly skilled and certified Senior OpenStack Platform (OSP) Engineer with extensive experience in managed services. The ideal candidate will possess deep, hands-on technical expertise in designing, implementing, automating, and, most importantly,  managing and supporting  production-grade OSP environments. You will be responsible for ensuring the highest levels of availability, performance, and security for our clients' OpenStack clouds, acting as a subject matter expert and escalation point for complex issues.

Key Responsibilities

1. Platform Management & Operations :

• Provide expert-level administration, operational support, and lifecycle management for large-scale, production OpenStack Platform (OSP) environments.
• Perform day-to-day operations including node health checks, service monitoring, capacity planning, and performance tuning.
• Manage and troubleshoot the core OpenStack services (Nova, Neutron, Cinder, Swift, Keystone, Glance, Horizon, Heat, Ceilometer).
• Implement and maintain high-availability and disaster recovery configurations for the control plane and workloads.

2. Managed Services & Client Support :

• Serve as a primary technical point of contact for managed services clients, ensuring their SLAs are met and exceeded.
• Proactively monitor client environments using tools like Prometheus, Grafana, ELK Stack, or RH CloudForms.
• Handle incident management, including troubleshooting complex issues, performing root cause analysis (RCA), and implementing preventive measures.
• Execute planned maintenance activities, upgrades, and patches with minimal client impact.

3. Networking & Storage :

• Administer and troubleshoot advanced Neutron networking configurations, including SDN (Open vSwitch, OVN), VLANs, VXLANs, security groups, and floating IPs.
• Manage storage backends (Ceph / RADOS, Cinder, Swift) for block, object, and file storage, ensuring data integrity and performance.
• Diagnose and resolve persistent network connectivity and storage performance issues.

4. Automation & Infrastructure as Code (IaC) :

• Automate repetitive operational tasks using Ansible (a must-have), Python, Bash, or other scripting languages.
• Develop, maintain, and version control IaC templates using Heat, Terraform, or similar tools.
• Utilize Git for source control management of all automation scripts and configurations.

5. Security & Compliance :

• Harden the OpenStack environment in compliance with industry standards (e.g., CIS Benchmarks).
• Manage security patches and vulnerabilities using Satellite or equivalent tools.
• Implement and maintain identity and access management (Keystone) policies and multi-tenancy isolation.

6. Collaboration & Documentation :

• Create and maintain detailed technical documentation, including architecture diagrams, operational runbooks, and knowledge base articles.
• Collaborate effectively with cross-functional teams, including systems administrators, network engineers, and developers.
• Mentor junior team members and share knowledge through formal and informal training sessions.

Mandatory Skills and Qualifications (Must-Have)

• Experience :  5-6 years of proven,  hands-on  experience in deploying, managing, and troubleshooting  OpenStack Platform (OSP)  in production environments.
• Managed Services Focus :  Demonstrable experience in a  managed services  or  MSP (Managed Service Provider)  environment, with a strong client-facing support ethos.
• Networking :  In-depth knowledge of Linux networking and advanced OpenStack Neutron networking.
• Storage :  Hands-on experience with storage technologies, preferably Ceph Storage.
• Automation :  Expert-level proficiency in  Ansible  for automation and configuration management. Strong scripting skills in Python and / or Bash.
• Operating Systems :  Expert-level knowledge Linux (RHEL)  7 / 8 / 9 & etc.
• Troubleshooting :  Excellent problem-solving skills and a methodical approach to diagnosing and resolving complex technical issues.
• Core OpenStack Services :  Deep understanding of the architecture and operation of core projects (Nova, Neutron, Cinder, Keystone, Glance).

Good-to-Have Skills & Qualifications

• Certifications :
• Red Hat Certified Engineer (RHCE)
• Red Hat Certified Specialist in OpenStack (EX310)
• Red Hat Certified Architect (RHCA)  – any concentration
• Red Hat Certified Specialist in Advanced Automation : Ansible Best Practices (DO447)
• Additional Technologies :
• Experience with containerization technologies (Docker, Podman, Kubernetes / OpenShift).
• Knowledge of infrastructure monitoring and logging tools (Prometheus, Grafana, Nagios, Zabbix, ELK Stack).
• Soft Skills :  Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

What We Offer

• A competitive salary and performance-based bonuses.
• Opportunities for professional development and continuous learning, including support for additional certifications.
• A collaborative and innovative work environment with cutting-edge technology.
• Flexible work hours and remote work options.