Credit & Collections Director

MANDATORY- KRA’s and Key Activities I. Responsible for the overall AR and Trade Finance process entailing

a. Domestic LC & BOE, Cash Applications, Reporting, Credit Notes and Debit Notes

• Domestic discounting of ~ 300 Crores per Year
• BOE creation for ~ 1000 Crores per Year

b. Export LC & BOE, Cash Applications, Credit Notes and Debit Notes & FMEA compliance

c. Import LC, CAD, Supplier Credit, FOREX Remittances

Manage overall performance of the F&A AR and Trade Finance process by providing strategic and operational leadership for the following JSW businesses

Steel and Subsidiaries, Cement, Energy, Infrastructure, Paints

Ensuring effective service delivery, maximum client satisfaction and team management

Negotiate, develop and deliver SLAs and ensure flawless execution of operational processes and procedures by the SSC team

Identifies causes for non-achievement of SLAs, develop solutions and execute the same.

Monitor and report Key Performance Indicators (KPIs) on a timely and accurate basis

Support business in handling the volume increase due to growth expansions, with the assigned team and minimal increase in Head Count

Drive continuous improvement through Robotics, re-engineering, lean / six sigma, best practices framework, benchmarking, analytics to assure progressive service levels and lower costs

Represent AR and Trade Finance functions in SSC governance meetings and performance reviews

Conduct weekly meetings with stake holders and Create feedback mechanism to ensure no surprises

Develop strategic & tactical plans to identify, analyze and effectively respond to client needs

Actively engage with team managers and key managers to ensure customer satisfaction and address their pain points

Analyze the market best practices and implement in the assigned process within GBS

Work along with Transition team and identify process that can be moved to GBS

Ensure process compliance with all business rules and regulatory directives, adherence to all operational process and procedures

Adequate controls through ICFR to evaluate risk and implement mitigation plans.

Manage the Statutory audit for the assigned functions

Take overall responsibility for adhering to approved budget for the assigned functions and monitoring of cost and expenses

Ensure effective people management and development of the operations team, including : staffing & selection, integration of new staff to teams, promote a learning culture, measure individual and team goals delivery, provide feedback and managing people issues, build a strong team culture,

Ensure adherence to all statutory and legal requirements Identify additional scope for shared services based on changing business requirements and priorities of the Group.