Network / Telecom Advisory - Analyst / Sr Analyst

Description

Network / Telecom Advisory - Analyst / Sr Analyst

Wanted : dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.

Summary

The position requires an acute attention to detail, demanding the adeptness to meticulously sift through and scrutinize extensive sets of raw invoice and assorted data within telecom carrier billing portals. Ideal candidates should exhibit strong analytical ability and possess an extensive understanding of US and International network / telecom services. This expertise should encompass various domains such as Local, Long Distance, Data, and international telecom products like MPLS, Broadband, SD-WAN, UCAAS, CCAAS, Global Mobility services (spanning from 2G to 5G, including IoT). Additionally, candidates should demonstrate familiarity with invoicing terminologies, Wireless Services, and a solid grasp of emerging technologies in the telecommunications landscape.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Data Extraction and Analysis : Proficiently extract and meticulously analyze customer usage data from both digital / electronic and non-electronic invoices provided by telecom providers.
• Client Usage Demand Sets Development : Develop comprehensive client usage demand sets, forming the basis for negotiation and comparison purposes with telecom and network providers.
• Collaborative Project Management : Interact routinely with the US-based project team, managing the data collection process, and presenting baseline analyses throughout the project timeline. Coordinate closely with the US-based project team to understand project scopes, plan tasks effectively, and ensure completion within agreed-upon timelines.
• Feedback Analysis and Process Improvement : Review feedback shared by the US-based project team post-project completion. Identify gaps and discrepancies and work proactively towards process enhancement and improvement.
• Support for Service Line Projects : Provide support for various Service Line Projects such as Network Audit Dial-out, Audit Inventory, Telecom Expense Management, Pre-sales Network Assessments, and other projects associated with Network assessment or similar skill sets. Fulfill reporting requirements that contribute to refining company processes, services, and deliverables.
• Continuous Process Improvement : Demonstrate a proactive approach by sharing relevant ideas and suggestions to improve existing processes and workflows within the organization.

Required Experience and Qualifications :

The ideal candidate will not only possess a solid educational foundation and relevant industry experience but also showcase proficiency in analytical tools and a proven track record of effective communication with US-based clients. Adaptability to offshore work environments and a keen understanding of global telecom carriers and their services will significantly contribute to success in this role.

SKILLS, KNOWLEDGE AND ABILITIES

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and / or the scope of the job may change as necessitated by business demands.