Senior Manager, OTCR, Risk Reporting

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank's operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defense for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.

The Associate Director, OTCR Country Risk Reporting is a permanent role that requires knowledge and experience in data management and governance, development and delivery of internal risk reporting, a deep understanding of the Group's operational risk events' standards and a holistic understanding to regulatory expectations on operational loss reporting , data analytics, decision science and operational, technology, information and cyber security risk.

This role reports directly to the Senior Manager, OTCR Data Governance, Reporting & Analytics.

The purpose of this role is to implement a robust data governance around internal

risk reporting framework, identify and enable utilization of accurate and timely risk data, and deliver business efficiencies through automation and process optimization.

The role is responsible for

Internal Risk Reporting :

Responsibility for production of OTCR Risk Information Reports for regions, countries, businesses and functions within the Bank.

Identify and respond to MI and reporting requirements to support the internal reporting requirements and committee paper preparations. Addressing the senior management requests for management information and reporting packs and updates.

Lead multi-business / function forums and working groups to solution for risk reporting issues, identify actions and drive remediation to completion.

Lead engagement with key stakeholders to ensure that key risk drivers and business rationales are reflected in the commentary of risk reporting and that adequate attention is drawn on key insights from risk analysis.

Determine new risk reporting requirements of the bank, continually enhance existing risk information reports and conceptualise development of risk information reports at appropriate levels of granularity.

Implement automated solutions to monitor data quality and issue resolution

Set up processes with embedded best in class data management practices

To deliver this the role holder must have :

Ability to identify and analyze risk data and communicate data-driven insights to wider audience with diverse background

A collaborative approach to ensure that the needs of stakeholders can be met, in order to support effective risk identification, prioritization and remediation

An ability to drive innovation and change so as to enhance processes and achieve efficiencies and investment in people to ensure that staff are fully supported to be here for good.

Key Responsibilities

Strategy

Develop and support the strategic planning process (incl. prioritisation of strategic initiatives)

Support the establishment of good culture and corporate identity by developing mission / value statements

Align processes, resources-planning and objectives with the strategy

Provide support and insight into significant organizational changes (e.g., shift in strategic focus)

Support business / strategic planning activities by providing financial budgets and forecasts

Address audit issues as they arise, incl. creation and closure of operational risk issues related to specific audit findings

Support in the preparation of reports, packs and MI to senior executives including to the Board as required and Regulators

Drive the strategic intent and agenda of the OTCR organisation through excellent reporting, data and MI, processes, and creating visibility of top risks across the Management Team

Management of headcount, workforce governance, vacancies, and succession planning

Communicate risk intelligence to stakeholders for principle and sub-risk types of OTCR

Prepare and present communications and MI to senior management

Contribute to the development of performance management processes, to encourage the development of an appropriate risk culture and discipline.

Establish and maintain a mature Risk Reporting Process for OTCR, including effective and efficient change management

Support the Executive Director, OTCR Data Governance, Reporting and Analytics to build data analytics capabilities in the team with the aim to monitor compliance with OTCR requirements and provide insights for the risk metrics

Business

Maintain and develop OTCR Risk Reporting capabilities, skills, and tools to meet ongoing business needs and plans.

Ensure timeline reporting of Risk Information

Identify suitable reporting and analytics tools in the market for reporting

Ensure the production and delivery of consistent, timely and accurate OTCR Risk Reporting, and provide management information (MI) to appropriate risk committees and forums

Establish methodology for development and maintenance of risk-focused MI

Establish processes and techniques for monitoring data quality, identify, assess and escalate data quality issues and lead the implementation of appropriate automated controls

Optimise the use of data in support of OTCR controls, risk metrics as well as in the development of effective continuous monitoring strategies.

Establish relationships with OTCR data owners to gain understanding of available resources, flow of information and ways in which information can be leveraged in the ICS analytics and monitoring strategies

Build a robust process to manage documentation and control requirements for the Risk Reporting process

Design, development, testing and documentation of programs to assist in population and scoping analysis, sampling, testing, and issue impact justification

Processes

Responsible for the operational efficiency and effectiveness of the Risk Reporting team, by defining and maintaining an operational excellence agenda for the team

Continuously look for areas to improve the operational efficiency and effectiveness of the OTCR risk management processes through optimization and automation

Build a mature and sustainable process to deliver timely and accurate OTCR Risk Metrics and monitor and manage the quality of data used in the process

Engage in change risk and impact assessment for reporting changes triggered by Policy, System, Regulatory Changes, etc. to review, challenge and sign-off

Contribute to the design and implementation of effective continuous monitoring and auditing strategies

Identify data analytical routines that can be developed to meet similar objectives across Group OTCR activities to maximise return on investment

Establish processes to identify and assess data quality issues impacting OTCR risk reporting and lead the escalation and mitigation of those issues

Work with data domain owners to agree and document the roles & responsibilities

Risk Management

Define and design appropriate MI and communicate via reporting to relevant committees.

Embed appropriate data quality controls and provide analysis to support effective Risk Management

Ensure that all activities are in line with and support of the OTCR principal risk type under the Bank's ERMF

Ensure all activities are in line with and support the relevant data management and risk reporting internal polices and standards and external regulatory requirements and obligations

Identify and assess the impact of data quality issues, analyse the root cause and escalate when necessary

Provide commentary & insights to critical and context OTCR risk metrics

Ensure early identification and escalation of risks, issues, trends and developments to OTCR and relevant stakeholders.

Provide insight and guidance on the interpretation of reported exceptions / analytics outputs so that appropriate actions can be taken by the Group OTCR function

Governance

The role holder is responsible for the following :

Building a strong risk culture and good conduct in the OTCR organization

Ensure compliance with Group Data Conduct Policy and its standards, Group Data Management Policy and its standards, Risk Reporting and Risk Data Aggregation Standards, and all other standards related to management and utilization of risk data, and risk reporting

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Demonstrating leadership ability to ensure that the team achieves the outcomes set out in the Bank's Conduct Risk framework.

Key stakeholders

OTCR LT

OTCR SPOC

Risk & CFCC COO

Regional CRO

Country OTCR Teams

Global Head Reporting, Risk & CFCC

Group CISO Teams

TTO Data Domain Owner

Group CDO Teams

HR Learning Capability

Risk BPM Team

Head Audit

Qualifications

Industry related qualification in Operational Risk Management or Information & Cyber Security, such as CISSP, CISM(P), and / or CRISC or equivalent experience

Degree level education or equivalent

Proven experience in at least one of the following senior roles, preferably from within Risk and / or Compliance :

Risk Management, or Audit

Internal and / or Regulatory Risk Reporting

Data Analytics

Risk framework

Languages-English

Skills and Experience

Personal authority based on established trusted relationships and ability to provide advice and functional direction

Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which Operations, Technology and Cyber Risks are addressed throughout the Group

Proven ability to lead highly complex, global activities through influence and credibility rather than command and control

Ability to assess strategic priorities and focus on detailed aspects of a function in order to drive effective delivery

Sound judgement and anticipation and strong integrity, independence and resilience

Communication Skills :

Excellent English oral and written skills

Ability to communicate and explain complicated risk issues to internal stakeholders in a simple and business-friendly way

Able to challenge constructively in a non-confrontational manner

A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision

Ability to participate within a multi-disciplinary team and be a strong team player

Ability to identify opportunities for continuous improvements

Strong emotional and cultural intelligence, being able to embrace and drive diversity of thought through inclusion and the valuing of cultural diversity

Experience in technology, information and cyber security, risk, audit or business process analysis

Blend of analytical skills, process or control expertise, project management and relationship building skills

Sharp attention to detail and internal quality control

Ability to think strategically and apply both quantitative methods and business insights to drive results

Working knowledge of data analysis software; good understanding of data systems and data query and coding language methods

Knowledge of statistics and its application to data

Outstanding project management and analytical skills with an ability to multi-task and manage competing priorities

Able to effectively present the findings with a clear, concise manner.

Personal Skills

Personal authority based on established trusted relationships and an ability to provide advice and functional direction which is expected at senior levels of the Group and respected by peers

Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which Operations, Technology and Cyber Risks are addressed throughout the Group

Proven ability to lead highly complex, global activities through influence and credibility rather than command and control

Ability to assess strategic priorities and focus on detailed aspects of a function in order to drive effective delivery

Excellent analytical skills : ability to think clearly and rigorously about how best to assess existing and emerging risks and readiness, being able to reach a pragmatic approach and direction.

Experience of identifying risks (both existing and emerging), developing mitigation actions, and reaching agreement with stakeholders on the management of risks and issues.

Situational context aware with ability to facilitate outcomes where priorities and personalities are in conflict

Sound judgement and anticipation and strong integrity, independence and resilience

Communication Skills :

Excellent English oral and written skills

Ability to communicate and explain complicated risk issues to internal and external stakeholders in a simple and business-friendly way

Able to challenge constructively in a non-confrontational manner

A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision

Ability to participate within a multi-disciplinary team and be a strong team player

Ability to identify opportunities for continuous improvements

Strong emotional and cultural intelligence, being able to embrace and drive diversity of thought through inclusion and the valuing of cultural diversity

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.