Customer Support

We’re hiring : Customer Support Specialist (Remote, US) | StreetFDN

$90,000 to $140,000 + equity + benefits

Remote-first (US) | Full-time | Start ASAP

StreetFDN is building the next chapter of how internet-native communities and businesses operate. We’re looking for a Customer Support professional who loves helping people, solving problems, and making systems better.

This is not a “ticket-closing” job. You will be a key part of how StreetFDN earns trust, retains users, and turns support into a product advantage.

What you’ll do

Be the front line for customers across email / chat (and sometimes calls), solving issues quickly and kindly

Troubleshoot product questions with a calm, structured approach

Identify patterns, write clear help docs, and improve support workflows

Partner with product / engineering to escalate bugs and close the loop with users

• Build relationships with power users and help them succeed