Merchant Trainer and Technical Support (Field)

Responsibilities

• Can visit our Restaurant Partners in the Field
• Provide service and customer support during field visits
• Install our POS software in their System / Device
• Give training about our product to our client
• Diagnose errors or technical problems and determine proper solutions to resolve their queries
• Build positive relationships with customers
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to understand the root of the problem quickly
• Communicate with clients through a series of actions, either via phone, email or chat, until

they've solved a technical issue, Ensure all issues are properly logged

Skills Required

Network Configuration, Linux, Windows, Mac Os