Aeris - Network Operations Center Engineer - Routing & Switching

Job Summary :

Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location.

They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to Responsibilities :

• Alarms monitoring of Aeris application and infrastructure.
• Proactively identify the problem and take the defined actions based on scripted method of procedures.
• Provide expertise in monitoring to department peers.
• Escalate the issue to next level and ensure the problem resolution.
• Page the stake holders and Set-up the Incident management bridge for problem resolution.
• Document the problem, impact and resolution delivered by SMEs.
• Managing multiple cases at one time while adding procedural documentation.
• Manage your workload by accurately gauging timelines and meeting timelines.
• Required to work in 24-7 Requirements :
• Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
• 2-5 Requirements :

Technical and / or functional skills :

(ref : hirist.tech)