Quality Assurance Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE : 992) (ADR : LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

This position requires a 6-day work week.

• Quality Monitoring Evaluation

Review and assess service desk tickets (Incidents, Changes, Problems) for compliance with SLAs, KPIs, and ITIL standards.

Evaluate customer interactions (calls, chats, emails) for quality, accuracy, and professionalism.

Identify process gaps and recommend improvement areas.

Collaborate with cross-functional teams to create robust quality assurance policies and procedures.

Establish guidelines for product development, testing, and release processes.

Perform rigorous quality tests, including functional, performance, and reliability assessments.

Identify defects, deviations, and areas for improvement.

Investigate quality issues and determine their root causes.

Propose corrective and preventive actions to enhance product quality.

Collaborate with production and engineering teams to implement necessary changes.

Conduct regular process audits to ensure adherence to quality standards.

Monitor compliance with industry regulations, safety protocols, and best practices.

Maintain accurate documentation of audit findings.

Evaluate and qualify Vendors based on quality criteria.

Collaborate with vendors to improve their processes and product quality.

Monitor Vendor performance and address any quality-related issues.

Drive continuous improvement efforts across the organization.

Implement quality control tools such as Six Sigma, Lean, or Total Quality Management.

Foster a culture of quality consciousness among team members.

Develop training programs for employees involved in quality assurance.

Keep the team updated on industry trends, emerging technologies, and best practices.

Collect and analyze quality data using statistical methods.

Generate comprehensive reports on quality metrics, defect rates, and trends.

Present findings to management and recommend actionable insights.

Bachelor's degree in a relevant field (e.g., Quality Management, Engineering, or related discipline).

Proven work experience in quality assurance or a related role.

Certifications such as Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE) are advantageous.

Total Exp 5-8 Years core experience in core Process Delivery

ITIL V3 Intermediate / ITIL 4 Certified

SIAM Foundation / Architect Certification

Six Sigma Yellow / Green Belt certified

Command on Core Process Delivery for managing Operational

Technical Competencies

Proficiency in quality management systems (ISO 9001, ISO 13485, etc.).

Familiarity with quality tools (FMEA, Control Charts, Pareto Analysis, etc.).

Knowledge of statistical analysis software (e.g., Minitab, JMP).

Strong analytical, communication, presentation and reporting skills

Should have excellent command over ITIL practices, SLM, SIEM, Report Designing.

Soft Skills

Excellent communication skills (both written and verbal).

Strong problem-solving abilities.

Attention to detail and a commitment to precision.

Ability to work collaboratively in a team environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Skills Required

Iso 9001, Jmp, Strategies, Fmea, pareto analysis, Minitab, supplier quality management , Iso 13485, Control Charts, Itil V3, Root Cause Analysis