MS OFFICE Consultant and Support Expert

Your Tasks

• Consult, provide, and perform final testing of recommended security, update, and general settings in the Rohde & Schwarz environment for Microsoft Office Apps and Office 2019
• Document changes for administrators and end users via FAQ pages and manuals
• Accept and process tickets assigned to technical service
• Coordinate with other interfaces (e.g., Outlook / Teams or Add-ins) as necessary during task completion
• Support a custom-developed add-on called R&S Templates Manager
• Consult customers on implementing new requirements and understanding customer needs in an international environment
• Guide and share knowledge with younger colleagues
• Participate in MS Office rollouts for new versions and features
• Organize rollout waves with internal colleagues
• Inform end users and coordinate with the internal service desk
• Manage hyper care phase with fast troubleshooting
• Maintain very good written and spoken communication skills

Your Qualifications

Skills Required

Microsoft Office Apps, Office 2019, R&S Templates Manager, process tickets, Organize rollout waves