Customer Success Specialist

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2, businesses worldwide with our award-winning SaaS solutions.Our Products : BiztalkTurboDocument“UK headquarters. Indian innovation. Global impact.”Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.We are on track towards $30 million in annual revenue – and we're just getting started. Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys. Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose. What’s the job? Customer Success Specialist What you’ll do on the job : Manage Client PortfoliosAnalyse Customer Data and improve customer experienceSustain business growth and profitability by maximising valueMinimise customer churnHandle and resolve customer requestsHighly organised and able to multi-taskSelf-driven and proactive in natureknowledge of customer success processWho’ll be a good fit : Experience working with a CRMAbility to deliver engaging presentationsAttention to details and good problem-solving skillsExcellent Interpersonal skillsExcellent written and verbal communication Work Timings : 2PM - 11PMEqual Opportunities : Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all. Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career. Submit Your Application You have successfully applied You have errors in applying Apply With Resume

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Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.

At Kovai.co , we're rewriting the B2B landscape by empowering over 2, businesses worldwide with our award-winning SaaS solutions.

Our Products :

Biztalk

Turbo

Document

“UK headquarters. Indian innovation. Global impact.”

Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.

We are on track towards $30 million in annual revenue – and we're just getting started.

Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.

Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.

What’s the job?   Customer Success Specialist

What you’ll do on the job :

Manage Client Portfolios

Analyse Customer Data and improve customer experience

Sustain business growth and profitability by maximising value

Minimise customer churn

Handle and resolve customer requests

Highly organised and able to multi-task

Self-driven and proactive in nature

knowledge of customer success process

Who’ll be a good fit :

Experience working with a CRM

Ability to deliver engaging presentations

Attention to details and good problem-solving skills

Excellent Interpersonal skills

Excellent written and verbal communication

Work Timings : 2PM - 11PM

Equal Opportunities :

Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all.   Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career.

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