Solutions Engineer

About Us

AptEdge delivers Agentic Technical Support for B2B Enterprises. Our AI-powered Answer Engine, unlike traditional search engines, utilizes natural language processing to provide contextually relevant and accurate answers to customer inquiries. This empowers support teams to resolve complex software issues with lightning-fast accuracy, reducing escalations and improving customer satisfaction and retention.

Our team comprises technology leaders with decades of experience solving pressing enterprise problems at companies like AppDynamics, Salesforce, Okta, and Splunk. We are backed by top Silicon Valley investors, including Unusual Ventures, National Grid Ventures, Stage 2, Counterpart Ventures, and various Angels and operators at leading firms. With many satisfied customers and rapid growth, we foster a culture of autonomy, empathy, and experimentation with new ideas, prioritizing clear, direct communication to respect everyone's time.

About the Role

The Junior Solutions Engineer collaborates with sales and customer success teams internally by handling the technical preparation, documentation, and configuration work needed to deliver successful solutions to customers.

This is a non-customer-facing role where you will work closely with senior engineers, product teams, and internal stakeholders to ensure solution designs, technical assets, and internal tools are accurate, scalable, and ready for handoff to customer-facing teams.

Key Responsibilities

Solution Preparation & Internal Support

• Assist in creating solution architecture diagrams, technical documentation, and knowledge articles.
• Configure demo environments, proof-of-concept setups, or sandbox instances for use by sales engineers or customer success teams.
• Run initial technical validations, tests, and QA checks on solution templates or integrations before deployment.
• Work with senior engineers to build standardized configuration packages, scripts, or automation tools for internal use.

Collaboration with Cross-Functional Teams

Process Improvement & Enablement

You are a great fit because you are :

Education / Background

Technical Skills

Soft Skills