Client Support Associate (US Shifts)

As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems.

You’ll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on growing client relationships.

Work Location : Hybrid; Office Lcoation : Andheri / Malad

Key Responsibilities :

• Account Manager Support : Act as the main contact for Account Managers, providing timely updates and ensuring smooth flow of information.
• Pricing Management : Maintain and update pricing sheets, ensuring accuracy and easy accessibility for stakeholders.
• Purchase Order Execution : Create, monitor, and reconcile POs; coordinate with relevant teams to align timelines and deliverables.
• Cross-Team Coordination : Follow up with CAD, Pricing, and Factory teams to ensure tasks are on track, resolving bottlenecks proactively.
• System & Data Management : Keep ClickUp updated with job statuses, timelines, and notes; manage and respond to Zendesk requests in line with SLAs.
• Invoicing & Documentation : Prepare invoices, maintain records, and follow up on pending payments or clarifications.
• New Request Handling : Log and coordinate new project requests from Account Managers, ensuring timely kickoff.
• General Administration : Support day-to-day operational and administrative requirements to ensure smooth workflow.

Requirements

Bonus Points If You…

Expedited Application Process : After applying, send a brief email (max. 150 words) to ruchi@madetruly.com, with Subject Line : “Application for Client Support Associate : {{Candidate Name}}” clearly outlining why you’re an ideal fit for this role. Be sure to mention any experience managing cross-team coordination, using softwares like Zendesk, Clickup, etc