SAP C4C, Sales and Service Cloud V1 / V2 Functional Lead

Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2

SAP CRM experience desirable but not mandatory

Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2

Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.

Actively participate in Presales RFP for solutioning of CX solutions.

Prepare Business Requirement Documents (BRD) and functional specifications.

Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.).

Lead end to end implementation and coordination with component teams.

Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution.

Collaborate and work with team during project phases such as build, test, deployment, and hyper care.

Collaborate with technical teams on integration needs, data migration, and custom development.

Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA, SAP CPI and Third party ERP's.

Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2.

Skills Required

Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and Service Cloud V2.Atleast 2 end to end lifecycle implementation projects

Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.

Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.

Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules).

Experience in preparing BRDs, test cases / scripts, training materials, and user documentation.

Familiarity with SAP Service Cloud V2 configuration tools, such as :

Workflow Rules

Business Rules

User Roles & Authorizations

Service Levels & Categorization Schemas

Experience in Key user tools and screen adaptations

Experience in creation of Org structure, Material and customer data

Exposure to SAP C4HANA implementation methodology and deployment options

Understanding of integration scenarios with SAP S / 4HANA or other backend systems.

Strong analytical, problem-solving, and communication skills.

Ability to work in agile / scrum environments and interact directly with clients and stakeholders.

Client facing experience is preferred

Good communication skills in English

Qualifications

Educational qualification :

B.E. / B.Tech., MBA Preferred