Sr. FinOps Analyst, Amazon Business

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION : Summary of the role

The successful candidate will be aligned with our Finance Operations - Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA's. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following :

• Ensure timely closure of payments with high degree of accuracy
• Respond to customer queries through call and / or email
• Research unapplied payments and work with customer (email / call) to identify the root cause and resolve open issues on account
• Provide growth ideas for process standardization and automation through JDI / Kaizen projects
• Perform complex reconciliations on customer payments

Job requirements

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

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